Rosa Paredon
Los Angeles
Summary
Dedicated Guest Service Representative with a focus on guest satisfaction, operational efficiency, and conflict resolution. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
SLS Beverly Hills Hotel
11.2025 - Current
- Managed check-in and check-out processes, ensuring efficiency and accuracy throughout operations.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Shift Lead
Bacio Di Latte
03.2025 - 11.2025
- Analyzed sales data on weekly basis in order to identify trends or opportunities for improvement.
- Assisted general manager with operations game plan and company initiatives implementations.
- Maintained and organized work environment by delegating tasks to the staff as needed.
Supervisor
Loqui
02.2021 - 04.2025
- Supervised daily restaurant operations, ensuring efficient service, food quality, compliance with health and safety standards.
- Collaborated with team to deliver timely meal service during peak hours
- Handled customer complaints professionally, resolving issues to maintain customer satisfaction.
Manager
Panera Bread
08.2019 - 03.2021
- Trained store personnel on the company's products, services, customer service, and appreciation
- Coordinated staff schedules to ensure operations during peak hours.
- Managed inventory levels and ordered supplies to maintain stock availability.
Education
High School Diploma -
Alexander High School
Los AngelesSkills
- Strategic Planning
- Conflict Resolution
- Staff Development
- Guest satisfaction focus
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
SLS Beverly Hills Hotel
11.2025 - Current
Shift Lead
Bacio Di Latte
03.2025 - 11.2025
Supervisor
Loqui
02.2021 - 04.2025
Manager
Panera Bread
08.2019 - 03.2021
High School Diploma -
Alexander High School