Rosa Ceja

• Process mail using automated mail processing equipment or manual methods of sorting and distribution
• Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
• Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
• Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
• Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
• Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.

• Ensured timely processing of returns through efficient workload management and attention to detail.
• Communicated with taxpayers in writing and by telephone.
• Collaborated with team members to enhance overall efficiency and effectiveness within the department.
• Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
• Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
• Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.

receive, sort, and distribute both incoming and outgoing mail, sort and case mail in sequence of delivery along an established route, deliver and collect mail on foot or by vehicle under varying road and weather conditions, deliver and collect charges on postage-due, C.O.D. mail matter, use a portable scanner to scan packages, use printer and scanner when needed, interact with customers, work as a team and help co-workers when they need help, keep customer’s information confidential

• Used Microsoft word to make lesson plans, create power points, work with kids, supervise, assist a teacher and reinforce the instruction taught in the classroom to students, go over lessons with students as a group and answer questions

• Perform cash transactions for customer purchases, handle returns, return merchandise to racks or shelves, use a bluebird or RF to scan items, sell Kohl’s credit line to customers, maintain proper funds in register and call for change or cash pick-ups as needed, interact with customers, answer phones and direct customers to the right department