Rosa Cavalini
Winnipeg
Summary
Committed to ensuring customer satisfaction by providing exceptional service . Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION-INCLUSION SUPPORT SERVICES
01.2020 - Current
- Create, prepare, and organize classroom material, under teacher orientation
- General office duties.
- Developed and maintained courteous and effective working relationships.
CASUAL EDUCATIONAL ASSISTANT
LOUIS RIEL SCHOOL DIVISION
11.2016 - 12.2020
CASUAL EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION
04.2014 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
MARKET FORCE
08.2012 - 06.2013
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
VOLUNTEER COUNSELLOR
KLINIC COMMUNITY HEALTH
10.2010 - 10.2012
CLIENT SPECIALIST
SKYBRIDGE MARKETING GROUP
01.2012 - 08.2012
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
LIBRARY PAGE
WINNIPEG PUBLIC LIBRARY
12.2010 - 12.2011
- Collaborated with fellow library staff on inventory management, reducing the number of misplaced or lost items.
- Set up computer and digital device access, providing assistance with use and operation.
- Located library materials, resources and technologies to fulfill patron requests.
- Kept library shelves and printed materials well-stocked and organized according to established system.
VOLUNTEER TEACHER ASSISTANT
ST. AMANT SCHOOL
12.2009 - 12.2011
Education
Bachelor of Arts - Psychology
UNIP–PAULISTA UNIVERSITY
Ribeirao Preto, SP, Brazil 05.2001 - 05.2001
Educational Assistant Diploma -
UNIVERSITY OF WINNIPEG
Winnipeg, MBSkills
Active Listening
De-Escalation Techniques
Problem-Solving
Team Collaboration
Microsoft Outlook
Data Collection
Timeline
EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION-INCLUSION SUPPORT SERVICES
01.2020 - Current
CASUAL EDUCATIONAL ASSISTANT
LOUIS RIEL SCHOOL DIVISION
11.2016 - 12.2020
CASUAL EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION
04.2014 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
MARKET FORCE
08.2012 - 06.2013
CLIENT SPECIALIST
SKYBRIDGE MARKETING GROUP
01.2012 - 08.2012
LIBRARY PAGE
WINNIPEG PUBLIC LIBRARY
12.2010 - 12.2011
VOLUNTEER COUNSELLOR
KLINIC COMMUNITY HEALTH
10.2010 - 10.2012
VOLUNTEER TEACHER ASSISTANT
ST. AMANT SCHOOL
12.2009 - 12.2011
Bachelor of Arts - Psychology
UNIP–PAULISTA UNIVERSITY
05.2001 - 05.2001
Educational Assistant Diploma -
UNIVERSITY OF WINNIPEG