Rosa Cavalini
Winnipeg
Summary
Committed to ensuring customer satisfaction by providing exceptional service . Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION-INCLUSION SUPPORT SERVICES
2020.01 - Current
- Create, prepare, and organize classroom material, under teacher orientation
- General office duties.
- Developed and maintained courteous and effective working relationships.
CASUAL EDUCATIONAL ASSISTANT
LOUIS RIEL SCHOOL DIVISION
2016.11 - 2020.12
CASUAL EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION
2014.04 - 2020.12
CUSTOMER SERVICE REPRESENTATIVE
MARKET FORCE
2012.08 - 2013.06
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
VOLUNTEER COUNSELLOR
KLINIC COMMUNITY HEALTH
2010.10 - 2012.10
CLIENT SPECIALIST
SKYBRIDGE MARKETING GROUP
2012.01 - 2012.08
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
LIBRARY PAGE
WINNIPEG PUBLIC LIBRARY
2010.12 - 2011.12
- Collaborated with fellow library staff on inventory management, reducing the number of misplaced or lost items.
- Set up computer and digital device access, providing assistance with use and operation.
- Located library materials, resources and technologies to fulfill patron requests.
- Kept library shelves and printed materials well-stocked and organized according to established system.
VOLUNTEER TEACHER ASSISTANT
ST. AMANT SCHOOL
2009.12 - 2011.12
Education
Bachelor of Arts - Psychology
UNIP–PAULISTA UNIVERSITY
Ribeirao Preto, SP, Brazil 2001.05 - 2001.05
Educational Assistant Diploma -
UNIVERSITY OF WINNIPEG
Winnipeg, MBSkills
Active Listening
undefinedTimeline
EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION-INCLUSION SUPPORT SERVICES
2020.01 - Current
CASUAL EDUCATIONAL ASSISTANT
LOUIS RIEL SCHOOL DIVISION
2016.11 - 2020.12
CASUAL EDUCATIONAL ASSISTANT
WINNIPEG SCHOOL DIVISION
2014.04 - 2020.12
CUSTOMER SERVICE REPRESENTATIVE
MARKET FORCE
2012.08 - 2013.06
CLIENT SPECIALIST
SKYBRIDGE MARKETING GROUP
2012.01 - 2012.08
LIBRARY PAGE
WINNIPEG PUBLIC LIBRARY
2010.12 - 2011.12
VOLUNTEER COUNSELLOR
KLINIC COMMUNITY HEALTH
2010.10 - 2012.10
VOLUNTEER TEACHER ASSISTANT
ST. AMANT SCHOOL
2009.12 - 2011.12
Bachelor of Arts - Psychology
UNIP–PAULISTA UNIVERSITY
2001.05 - 2001.05
Educational Assistant Diploma -
UNIVERSITY OF WINNIPEG
Similar Profiles
Janice Sarasin-PennerJanice Sarasin-Penner
Educational Assistant at Winnipeg School DivisionEducational Assistant at Winnipeg School Division
Diane RutherfordDiane Rutherford
Substitute Teacher at Winnipeg School DivisionSubstitute Teacher at Winnipeg School Division
Lorne LiskeLorne Liske
Sanitizer(Custodial) at Winnipeg School DivisionSanitizer(Custodial) at Winnipeg School Division