Rony Vincent
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Enterprise Support Technician
SSENSE
04.2022 - 01.2023
- Provided technical support to end-users and customers, troubleshooting and diagnosing issues to apply appropriate solutions. (more than 500 employees)
- Escalated issues to Systems Manager or appropriate team member when necessary.
- Assisted with IT product and service requests including network access, authentication systems, software and operating systems, desktop service and smart devices etc.
- Deployed, troubleshooted, and upgraded desktop endpoint hardware, monitors, peripherals, cellular phones, printers and other devices.
- Monitored networks and infrastructure systems, evaluated incidents, and resolved or escalated issues.
- Assisted with provisioning systems and keycard access for new departmental employees and routinely updated or removed access as needed.
- Modified and debugged existing software application modules using disciplined software development processes, quality standards, and procedures.
- Resolved problems, improved operations and provided exceptional service.
- Prepared and maintained documentation in accordance with prescribed standards.
M365 Business Technical Advisor (Tech Support)
SherWeb
07.2021 - 04.2022
- Provided technical support to clients and end-users via phone, email, and remote access for MS Azure issues. (3 new complex tickets on daily basis)
- Installed, configured, and upgraded operating systems and software applications remotely using MDM and MAM services in MS Intune.
- Assisted clients in creating and managing user accounts, passwords, and permissions in Endpoint Manager (Intune).
- Maintained accurate and detailed records of all client interactions and technical issues.
- Adapted new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Post Graduate Diploma - Computer Networks And Security
ISI College
Montreal, QC02.2022
Bachelor of Science - Electronics And Communication Engineering
Mahatma Gandhi University
Kerala, India08.2018
Skills
- Proficient in MS Windows and Office support
- Strong knowledge of virtual machines like VMWare and Oracle Virtual box
- Experience with network and email support
- Familiarity with networked access control locking systems
- Excellent problem-solving and analytical thinking skills
- Strong communication and collaboration skills
- Exceptional customer service skills
- Ability to work independently and in team environment
Timeline
Enterprise Support Technician
SSENSE
04.2022 - 01.2023
M365 Business Technical Advisor (Tech Support)
SherWeb
07.2021 - 04.2022
Post Graduate Diploma - Computer Networks And Security
ISI College
Bachelor of Science - Electronics And Communication Engineering
Mahatma Gandhi University
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