Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaron Garcia

Hayward,CA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Enterprise Support Technician

Meta
01.2023 - Current
  • Troubleshoots and supports issues including analysis and repair of connectivity, software and hardware, access requests, equipment configuration, quality control, software installation and upgrading.
  • Supporting diverse operating systems including Windows, macOS, iOS, and Android, displaying familiarity with each platform
  • Provided expert technical troubleshooting support to more than 20+ users weekly, ensuring seamless and efficient resolution of their issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.

Cashier Assistant

Costco Wholesale Corp
07.2020 - Current
  • Delivered exceptional customer service to more than 800 members daily, while working collaboratively with cashiers to optimize register efficiency and enhance overall member experience.
  • Maintaining shopping cart availability for customers by retrieving over 100 shopping cars and hour and bringing them back to designated area
  • Maintained clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Helped customers complete purchases, locate items, and join reward programs.

Stocker

Seafood City
05.2020 - 07.2020
  • Achieved daily resupply of 400+ items to enhance customer satisfaction, while expertly handling 200+ customer inquiries and troubleshooting challenges.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.

Brand Representative

Hollister.Co
09.2019 - 04.2020
  • Efficiently engaged with 100+ customers daily, offering comprehensive information on sales updates, resolving complex issues, and enhancing store reputation through exceptional problem-solving skills.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Completed floorsets, filled floor, and rang up customers.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.

Education

Certification - Informational Technologies

Year Up
Menlo Park, CA
07.2023

High School Diploma -

Mt. Eden High School
Hayward, CA
06.2020

Skills

  • Remote Support
  • Technical Support
  • Troubleshooting skills
  • Repair skills
  • Ticket management
  • Software Installation
  • Troubleshooting
  • Software Updates
  • Application support
  • Microsoft Outlook
  • Mac OS
  • Windows OS
  • Customer service expert
  • Device deployment

Certification

• Coursera: Technical Support Fundamentals

• Coursera: The Bits and Bytes of Computer Networking

• Coursera: Operating System and You

• Coursera: System Administration

• Coursera: IT Security

• LinkedIn: Cybersecurity Foundation

• LinkedIn: CompTIA A+ (220-1001) Cert Prep 1: The Basics

Timeline

Enterprise Support Technician

Meta
01.2023 - Current

Cashier Assistant

Costco Wholesale Corp
07.2020 - Current

Stocker

Seafood City
05.2020 - 07.2020

Brand Representative

Hollister.Co
09.2019 - 04.2020

Certification - Informational Technologies

Year Up

High School Diploma -

Mt. Eden High School

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Jaron Garcia