Ronique Quashie
Senior Property Tax Specialist
North York,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multi-faceted Property Tax Specialist with strong financial and reconciliation skills. Managed large portfolio with over 500 municipalities for property tax payments. Excellent organizational and communications skills leading to efficient remittance of property taxes for mortgage clients.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Senior Property Tax Specialist
Haventree Bank
North York,ON, ON
04.2021 - Current
- Portfolio management and account reconciliation; manages a portfolio and ensured that payments due to 500+ Canadian municipalities were correct and made on time for remittance of client’s property taxes.
- Remits property taxes in a timely manner according to all due dates provided by various municipalities all over Canada.
- Responsible for training and onboarding of new Property tax Specialists, reviewed and approved payment files prior submission, provided necessary feedback and support as needed.
- Manages files, incoming client queries via CRM Salesforce.
- Oversees Automatic tax adjustments project; ensured that files are completed, and Tax Adjustment letters were sent out to clients advising them of changes in mortgage payments.
- Conducted ad-hoc and complex tax adjustments for clients to ensure tax escrow accounts have sufficient funds for future property tax payments.
- Calculated tax refunds to clients
- Investigates problems with Tax bills, escalations, late penalties.
- Contact clients regarding unpaid tax arrears and utilities to ensure payments are paid directly to municipalities.
- Maintains direct communication with all cities across Canada regarding customer accounts.
- Answers telephone enquiries regarding newly funding mortgages, supplementary bills, tax escrow account deficits or any tax bill, tax payments related enquiries.
- Updates system files with proof that taxes are paid for clients who are responsible for their own taxes.
- Maintains excellent customer service via phone, email, and mail, establishing relationships and following up in a timely manner on outstanding issues.
- Calculated tax adjustments and refunds based on supplementary bills and tax escrow account deficits and credits.
- Promptly processes customer, coworkers and third-party clients’ requests on tax adjustments, tax history statements and any other mortgage or property tax specific inquiries.
- Maintains accurate and detailed notes, tracking interactions, and frequently updating spreadsheets and reports.
Property Tax Remittances Administrator
Equitable Bank
Toronto, ON
01.2017 - 03.2021
- Portfolio management and account reconciliation; managed portfolio and ensure that payments due to over 400 Canadian municipalities were correct and on time for remittance of client’s property taxes.
- Remitted property taxes on loans where there are arrears and successfully followed up with borrowers to resolve any tax arrears issued and ensure they are paid.
- Maintained accurate information in mortgage system, followed up with municipalities' for tax bills.
- Investigated discrepancies, entered payment amounts and remits payments to appropriate municipalities.
- Resolved property tax related discrepancies, adjusts tax escrow accounts and issue refunds back to clients expeditiously.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Addressed all customer enquiries via telephone or email regarding their property tax account and other service-related matters and ensured strong customer satisfaction.
Insurance Administrator
Equitable Bank
Toronto, ON
03.2016 - 12.2016
- Updated over 50 insurance policies received in the mortgage system daily.
- Addressed insurance cancellations and insurance placements for loans where there is no confirmed insurance coverage.
- Contacted borrowers and insurance brokers daily to request proof of insurance to rectify issues discussed.
- Prepared and sent monthly reports for impairment placements and updated cancellation reports daily.
- Processed insurance claim cheques received and ensured thorough follow ups were done to confirmed appropriate repairs were completed on the secured property.
- Provided general customer service to borrowers, insurance brokers, contractors, internal or external parties.
- Administered and maintained reports for incidents, claims, litigation and property losses.
- Posted payments to accounts and maintained records
- Reviewed outstanding requests and redirected workloads to complete projects on time
Education
College Diploma - Social Services Worker
George Brown College
Toronto, ON 09.2011 - 04.2013
Certificate - Municipal Tax Administrator
Seneca College of Applied Arts And Technology
North York, ON 05.2001 -
High School Diploma -
Monsignor Percy Johnson Catholic High School
Toronto, ON 09.2009 - 06.2010
Skills
Tax Statement Processing
Timeline
Senior Property Tax Specialist
Haventree Bank
04.2021 - Current
Property Tax Remittances Administrator
Equitable Bank
01.2017 - 03.2021
Insurance Administrator
Equitable Bank
03.2016 - 12.2016
College Diploma - Social Services Worker
George Brown College
09.2011 - 04.2013
High School Diploma -
Monsignor Percy Johnson Catholic High School
09.2009 - 06.2010
Certificate - Municipal Tax Administrator
Seneca College of Applied Arts And Technology
05.2001 -
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