Komalpreet Kaur
North york,Ontario
Summary
Customer-focused professional with strong communication skills and experience supporting clients through phone and digital channels. Skilled at understanding customer needs, explaining complex information simply, and providing solutions that build trust and loyalty. Tech-savvy, adaptable, and able to stay calm under pressure while managing multiple tasks. Seeking to contribute to a team that helps customers protect what matters most.
Overview
5
5
years of professional experience
Work History
Bakery Assistant
Walmart
Port Coquitlam, British Columbia
08.2022 - Current
- Assisted customers with product selections and inquiries.
- Managed inventory of baking supplies and reported shortages.
- Served customers at the front counter by providing product information and taking orders.
- Provided excellent customer service to foster satisfaction and loyalty.
- Operated baking equipment safely and efficiently.
Crew Member
Freshii
Vancouver, British Columbia
03.2022 - 07.2022
- Prepared fresh meals according to company recipes and standards.
- Provided excellent customer service during busy meal times.
- Engaged with customers to promote menu items and special offers.
- Operated kitchen equipment safely and efficiently during service hours.
- Participated in team meetings to discuss workflow improvements and feedback.
Customer Service Representative
Arora Prime Tower
Jalandhar, Punjab,India
11.2020 - 11.2021
- Supported customers by explaining insurance products in clear, simple language and helping them choose appropriate coverage options
- Guided customers through next steps in the insurance process, ensuring they felt confident and informed
- Identified customer needs and recommended relevant personal insurance products and services
- Handled phone and electronic inquiries professionally, resolving issues quickly and delivering excellent customer service
- Processed customer requests such as payment method changes, ensuring account updates were accurate and timely
- Promoted and cross-sold services by recognizing opportunities to improve customer protection
- Demonstrated empathy and strong listening skills when assisting clients with questions or concerns
- Navigated multiple systems efficiently while maintaining accuracy under pressure
- Supported customer loyalty efforts through positive interactions and effective problem-solving
Education
Master of Science - Network Technology Administration And Security
Vancouver Community College
Vancouver, British Columbia12-2023
Bachelor of Science - Computer Science
HMV College
Jalandhar,Punjab,India05-2020
Skills
- Customer service
- Sales & customer loyalty support
- Strong verbal & written communication
- Ability to simplify complex information
- Empathy & active listening
- Multi-tasking & staying calm under pressure
- Tech-savvy (able to learn new systems quickly)
- High accuracy in administrative tasks
Reference
- karanvir.chimni@intact.net
Timeline
Bakery Assistant
Walmart
08.2022 - Current
Crew Member
Freshii
03.2022 - 07.2022
Customer Service Representative
Arora Prime Tower
11.2020 - 11.2021
Master of Science - Network Technology Administration And Security
Vancouver Community College
Bachelor of Science - Computer Science
HMV College