Ronesh Sewak

Advanced from Service Advisor to Assistant Service Manager within one year.
Managed 30 personnel in service department, optimizing team performance.
Handled an average of 70 daily appointments, ensuring efficient operations.
Conducted guest follow-ups and resolved complaints to enhance satisfaction.
Adjusted shop time to consistently meet repair standards and guest expectations.
Achieved 90% customer satisfaction rate monthly through effective service delivery.
Generated $815,000 in Gross Profit during first year as Advisor.
Increased overall department Gross Profit by 12% in first year of management.

• Recommended additional, useful services to customers, which helped to increase overall sales.
• Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
• Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
• Proficient with using CDK for service and parts with warranty experience

• Tasked to make displays to make store presentable
• Was successful when tasked to bring down shrink and boost sales in 2020
• Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
• Receive new products and put away empty pallets and garbage by loading and unloading trucks.

• Tasked to make sure vehicles are lined up in a fashion appealing to customers
• Detail and ready vehicles purchased by customers
• Park new vehicle arrivals in an orderly manner
• Maintained the service on cars
• Made sure if additional problems are found it is brought to customers knowledge
• Cleaned and maintained service equipment making sure everything runs smoothly
• Started as a Lot Attendant and became an Automotive Service Apprentice