Tia Dupras
Summary
Experienced professional service manager with a strong background in overseeing daily operations and improving customer experiences. Demonstrated success in fostering team collaboration, problem-solving, and adapting to evolving demands. Skilled in leadership, conflict resolution, and optimizing operational efficiency. Recognized for reliability and consistently achieving impactful results.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Go Rv
01.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Service Advisor
Go Rv
03.2020 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Provided training to newly acquired dealerships in multiple provinces.
Service Advisor
Go Nissan South
06.2016 - 03.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Education
Jasper Place Composite High School
Edmonton, ABSkills
- Client-focused service
- Team development
- Effective team leadership
- Optimistic mindset
- Proficient in task management
Career Overview
I am looking to start a full-time position within your company. I am a highly enthusiastic customer service professional with over 10 years client interface experience. I am also a dedicated customer service representative motivated to maintain customer satisfaction and contribute to the company's success.
Timeline
Assistant Service Manager
Go Rv
01.2023 - Current
Service Advisor
Go Rv
03.2020 - 01.2023
Service Advisor
Go Nissan South
06.2016 - 03.2020
Jasper Place Composite High School
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