Ronaldo Cruz
San Jose
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Server
Fogo de Chao
San Jose
02.2025 - Current
- Delivered exceptional table service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted guests with menu selections and provided detailed food descriptions.
- Responded promptly to guest inquiries and resolved any service issues.
- Trained new servers on company standards and service protocols.
- Demonstrated knowledge of wine pairings to enhance guest meal choices.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
TopGolf
San Jose
03.2022 - 04.2024
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Specialist
Apple
San Jose
08.2021 - 03.2022
- Collaborated with cross-functional teams to enhance product knowledge and customer experience.
- Facilitated workshops to improve team communication and collaboration skills.
- Provided technical support for customers in resolving complex issues.
Education
Some College (No Degree) - Developmental Psychology
De Anza College
Cupertino, CASkills
- Organization and time management
- Analytical and critical thinking
- Customer relations
- Networking
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
Languages
Spanish
Professional
References
References available upon request.
Timeline
Server
Fogo de Chao
02.2025 - Current
Server
TopGolf
03.2022 - 04.2024
Specialist
Apple
08.2021 - 03.2022
Some College (No Degree) - Developmental Psychology
De Anza College