Ronald Majors
Winnipeg,MB
Summary
Currently retired but looking for new challenges and application of the knowledge and expertise developed from working in the public sector for 30+ years.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Director - Province of Manitoba - Justice
Province of Manitoba
Winnipeg, MB
11.2018 - 06.2025
- Led strategic initiatives to enhance public service delivery and community engagement.
- Developed and implemented policies to improve operational efficiency across multiple departments.
- Mentored senior staff to foster professional growth and enhance team performance.
- Collaborated with stakeholders to align resources and drive program effectiveness.
- Analyzed departmental performance metrics to identify areas for improvement and innovation.
- Oversaw budget management processes, ensuring alignment with organizational goals.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Policy Analyst
Province of Manitoba, Justice
Winnipeg, MB
06.2011 - 11.2018
- Analyzed policy implications to support legislative development and reform initiatives.
- Conducted comprehensive research on legal frameworks and emerging trends in justice policies.
- Collaborated with stakeholders to gather input and assess community needs for policy effectiveness.
- Developed policy recommendations based on data analysis and stakeholder feedback to enhance justice outcomes.
- Evaluated existing programs for alignment with strategic goals, identifying areas for improvement and enhancement.
- Presented findings and recommendations to senior management, facilitating informed decision-making processes.
- Provided expert guidance on relevant regulations, legislation, guidelines, standards, best practices related to specific policy areas.
- Identified, evaluated and developed solutions to remove roadblocks to change.
- Implemented service delivery changes including policy development and client engagement for changes in legislation.
Client Service Manager
Province of Manitoba, Justice
Winnipeg, MB
04.2001 - 06.2012
- Led client relationship management initiatives to enhance service delivery and satisfaction.
- Developed strategic processes to streamline case management and improve operational efficiency.
- Mentored team members in best practices for client communication and conflict resolution.
- Collaborated with cross-functional teams to align service goals with organizational objectives.
- Analyzed service performance metrics to identify areas for improvement and drive results.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Compliance Officer
Province of Manitoba, Justice
Winnipeg, MB
02.1999 - 02.2001
- Managed a caseload of 600 - 1,000 client files to assist with the administration of child and spousal support.
- Organized and maintained caseload inline with service delivery standards as well as application of policies and legislation.
- Maintained high volume of calls and met demands of busy and productive group.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- As necessary, assess and implement usage of legal authorities to assist with the collection of child support.
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Utilized collections software to track account statuses and monitor payment timelines.
- Educated clients on financial responsibilities and consequences of non-payment.
- Analyzed client accounts to identify patterns and recommend tailored solutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
Bachelor of Arts - Economics
University of Manitoba
WinnipegSkills
- Policy evalution
- Attention to detail
- Records management
- Customer service
- Organizing and prioritizing work
- Active listening
- Decision-making
- Collaborative relationships
- Problem-solving
- Multitasking
- Excellent communication
- Critical thinking
- Microsoft office
Languages
English
Professional Working
Timeline
Director - Province of Manitoba - Justice
Province of Manitoba
11.2018 - 06.2025
Policy Analyst
Province of Manitoba, Justice
06.2011 - 11.2018
Client Service Manager
Province of Manitoba, Justice
04.2001 - 06.2012
Compliance Officer
Province of Manitoba, Justice
02.1999 - 02.2001
Bachelor of Arts - Economics
University of Manitoba