Summary
Overview
Work History
Education
Skills
Timeline
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RONALD LIGAYA

Summary

Multi-faceted professional with extensive experience as an entrepreneur, team member and leader. Built successful careers in various industries from event planning to customer service and aviation.

Overview

15
15
years of professional experience

Work History

Team Lead

Westjet Airlines
07.2021 - 07.2022
  • Leading a high-performing team that tests the functionality of applications used at all airports, contact centres and operational control centres
  • Engaging with company stakeholders and external vendors on product software changes and releases
  • Scheduling and assigning testing resources to projects
  • Coaching, motivating and disciplining team members when necessary
  • Providing application feedback and defects discovered throughout testing cycle to product owners and leadership
  • Ensuring the efficient knowledge transfer to standards teams and learning & development instructors for frontline agent consumption
  • Responsible for the hiring, training, and development of application testers.

Advisor/Technical Writer

Westjet Airlines
09.2019 - 07.2021
  • Followed company policies and editorial guidelines to craft thorough, well-written content
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Analyzed developments in field to update instruction literature
  • Developed detailed technical documents and user guides for airport agents
  • Observed in-progress operations to identify important steps for technical instructions.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Provided requirements and recommendations to learning and development for lesson plans and training modules
  • Effectively mass-communicated and catalogued airport policies and procedures within the WestJet Information Network (WIN)
  • Working closely with regulatory and legal departments to carefully interpret government policies and legislation for frontline consumption.

Tester

WestJet Airlines
06.2018 - 09.2019
  • Developed, wrote and executed test cases based on business requirements
  • Reported test case results and defect information to applicable stakeholders
  • Liaised with Central Reservation Control and several IT teams during test and deployment phases of a project or initiative
  • Maintained a strong working knowledge of key business processes on airport and contact centre applications
  • Liaised with internal business units and external vendors to support and implement change and enhancements by participating in release to production activities.

Operations Lead - Baggage Services

WestJet Airlines
09.2014 - 06.2018
  • Operated as the point of contact for baggage services at Toronto Pearson Airport
  • Proactively identified and minimized safety hazards and risks
  • Executed daily/weekly action plans as assigned by senior leadership
  • Ensured baggage service standards and procedures were maintained
  • Ensured all duties are assigned and breaks are taken
  • Documented conversations and led daily briefings
  • Assisted with the hiring, training, and integrating of new employees.

Partner/Co-Founder

Marquee Media
09.2009 - 05.2017
  • Organized over a thousand events in the Greater Toronto Area
  • Conceptualized and executed various events from weekly parties, street festivals, product launches, and celebrity guest appearances
  • Event promotion via word of mouth, print and online publications
  • Posted on company social media outlets (Facebook, Twitter, Instagram, YouTube) and built a strong following of clients
  • Hired, trained and oversaw staff
  • Operated in venues ranging from event spaces, concert halls, galleries, bars, nightclubs and restaurants
  • Engaged with VIPs, guests, vendors, talent and sponsors.

Food & Beverage Manager

Rogers Centre (Aramark)
03.2007 - 05.2010
  • Oversaw food & beverage concessions service to one of the largest event venues in Canada.
  • Ensured staff members maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Trained staff members on using proper food handling, labeling and safety techniques.
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Hired, trained and scheduled new and existing staff members.
  • Ensured proper inventory levels and cash balance before and after every shift.

Education

Special Event Planning

George Brown College
Toronto, Ontario

Skills

PROFESSIONAL

  • Communications
  • Technical writing
  • Customer service
  • Investigative
  • Analytical
  • Interpersonal
  • Networking
  • Knowledge Management
  • User Acceptance Testing (UAT)

TECHNICAL

  • Microsoft Office (advance)
  • Adobe Creative Suite (intermediate)

Timeline

Team Lead

Westjet Airlines
07.2021 - 07.2022

Advisor/Technical Writer

Westjet Airlines
09.2019 - 07.2021

Tester

WestJet Airlines
06.2018 - 09.2019

Operations Lead - Baggage Services

WestJet Airlines
09.2014 - 06.2018

Partner/Co-Founder

Marquee Media
09.2009 - 05.2017

Food & Beverage Manager

Rogers Centre (Aramark)
03.2007 - 05.2010

Special Event Planning

George Brown College

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RONALD LIGAYA