I'm an amateur photographer and videographer I really enjoy creating; be it a newsletter for people to read, taking memorable pictures or creating videos
Ron Whitlock
IT Technician
Fredericton,NB
Summary
Versatile IT Technician for UPS and Computer Village for 27 years, ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Have worked with employees with all knowledge levels in bringing up downed remote systems. Consistently beneficial to all technical operations and technological procedures. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
I seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My 27 years of experience in IT Technology can benefit your company.
In addition to my technical work, I also write a monthly newsletter and have frequently created documentation that is distributed to my user base and fellow technicians to assist them in doing their jobs.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
IT Technician
United Parcel Service, Canada
Fredericton, NB
01.1999 - Current
- Provided onsite IT support for over 500 employees and many remote sites across Canada
- Maintained office with PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and more.
- Monitored systems in operation and quickly troubleshot errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Set up and maintained user accounts and client access.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recommended new and replacement hardware and software purchases.
Onsite Service Technician
Computer Village
Fredericton, NB
06.1996 - 01.1999
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and handheld devices.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Graduated With Diploma - Computer Network Specialist
CompuCollege School of Business
Fredericton, NB 09.1995 - 06.1996
High School Diploma -
Fredericton High School
Fredericton, NB 09.1984 - 06.1987
Skills
Desktop Technical Support
Peripheral Repair
Mobile Device Deployment
Wireless Networking
Data retention
AV installation
Helpdesk services
Application installations
Inventory control systems
Web Security
Regulatory compliance
Operating system testing
Electronic record integrity
Security best practices
Virus and malware prevention
Technical Writing
PC refurbishment
Technical Support
Help desk support
Email account set up
Computer imaging
Technical Analysis
Hardware and software installation
Network component installations
Inventory management
Desktop and laptop installations
PC decommission management
Interests
Timeline
IT Technician
United Parcel Service, Canada
01.1999 - Current
Onsite Service Technician
Computer Village
06.1996 - 01.1999
Graduated With Diploma - Computer Network Specialist
CompuCollege School of Business
09.1995 - 06.1996
High School Diploma -
Fredericton High School
09.1984 - 06.1987