Ron Ofman
Thorold,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Surplus Furniture & Mattress Warehouse
08.2021 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Supervisor
Fitness Avenue
06.2018 - 07.2021
- Frequently inspected production area to verify proper equipment operation.
- Achieved results by working with staff to meet established targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Sales Associate (Hard Goods)
Sporting Life Hillcrest
09.2014 - 05.2018
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
College Diploma - Fitness And Health Promotions
Seneca Polytechnic Newnham Campus
1750 Finch Ave E, North York, ON M2J 2X505.2018
Skills
- Onboarding and Orientation
- Managing Operations and Efficiency
- Money Handling
- Goal Setting
- Sales Reporting
- Team Leadership
- Customer Service
- Staff Development
Languages
English
Native or Bilingual
Russian
Full Professional
Timeline
Assistant Manager
Surplus Furniture & Mattress Warehouse
08.2021 - 01.2024
Supervisor
Fitness Avenue
06.2018 - 07.2021
Sales Associate (Hard Goods)
Sporting Life Hillcrest
09.2014 - 05.2018
College Diploma - Fitness And Health Promotions
Seneca Polytechnic Newnham Campus
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