Roman Mamalyga
Greater Toronto Area
Summary
Accomplished Mortgage Agent and Project Manager with a proven track record at Mortgage Financial Corp., adept in closing processes and fostering robust business development. Excelled in building client relationships and leading teams to exceed sales targets by leveraging goal-oriented strategies and effective communication. Renowned for enhancing customer satisfaction and streamlining project execution.
Developed exceptional analytical and communication skills in fast-paced financial services environment and looking to transition into new field. Demonstrated ability to provide personalized solutions and build lasting client relationships. Seeks to leverage these transferable skills to make meaningful impact in new professional role.
Positive, upbeat, and highly motivated with knack for building relationships and assisting clients in making informed financial decisions. Well-versed in current mortgage products and lending regulations, along with excellent analytical and communication skills. Dedicated to helping clients achieve their homeownership goals through personalized service and sound advice.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mortgage Agent
Mortgage Financial Corp.
06.2021 - Current
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Recommended tailored financing solutions based on individual client needs, resulting in higher customer satisfaction levels.
- Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.
- Conducted post-closing follow-ups with clients to maintain relationships and encourage future referrals, contributing to long-term business growth.
- Developed strong relationships with real estate agents, builders, and other industry professionals to grow referral network.
- Conducted regular training sessions for junior team members on industry best practices and updated regulations.
Project Manager /Senior Sales Executive
Concord Flooring
02.2013 - 06.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Bachelor of Arts - Political Science
University of Toronto
Toronto, ON06-1980
Skills
- Goal oriented
- Closing process facilitation
- Document preparation
- Loan underwriting
- Marketing media
- Business development
- Referral generation
- Lead generation
- Real estate
- Loan officer training
Languages
English
Full Professional
Ukrainian
Full Professional
Certification
Mortgage Agent Level 2
Timeline
Mortgage Agent
Mortgage Financial Corp.
06.2021 - Current
Project Manager /Senior Sales Executive
Concord Flooring
02.2013 - 06.2017
Bachelor of Arts - Political Science
University of Toronto
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