Work Preference
Summary
Overview
Work History
Education
Certification
Timeline
Generic
Roma Dsouza
Open To Work

Roma Dsouza

HR AND ADMIN
Scarborough,ON

Work Preference

Job Search Status

Open to work

Desired Job Title

Administrative & Operations CoordinatorJunior HR, Administrative Coordinator & ReceptionistHuman Resources InternAdministrative AssistantPayroll Administrator

Work Type

Full TimePart Time

Location Preference

On-SiteHybridRemote
Location: Scarborough, ON, CAMarkham, ONToronto, ONDOWNTOWN TORONTODANFORTH,ON
Open to relocation: No

Salary Range

$45000/yr - $94000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offCompany CultureCareer advancementPaid sick leaveTeam Building / Company Retreats

Summary

Turning HR Chaos into Seamless Operations | 9 Yrs in Recruitment, Payroll & Onboarding | HR Coordinator and Admin Assitant | HR operations specialist dedicated to optimizing people processes and maintaining 100% on-time payroll
submissions with zero discrepancies. Successfully streamlined HR operations, achieving a 25% reduction in
processing time, while developing engaging training programs that increased employee participation by 30%.

Overview

11
11
years of professional experience

Work History

Front Desk & Administrative Executive

Milanu's Tandoor Grill
, Canada
08.2025 - Current
  • Lead front-desk operations and administrative support in a high-volume environment.
  • Maintained 100% accuracy in operational records, bookings, and reporting.
  • Resolved customer and staff issues efficiently, improving overall satisfaction.
  • Coordinated inventory management, supply tracking, and documentation processes.
  • Streamlined cross-department communication to enhance team efficiency.

Administrative & Operations Coordinator

My Rot/Dosa Place
, Canada
08.2023 - 07.2025
  • Scheduled interviews, tracked employee timesheets, and helped prepare payroll documents.
  • Supported onboarding by guiding new hires and preparing HR paperwork.
  • Maintained records, vendor documents, and weekly operational reports to keep the workplace running efficiently.

Front-End Customer Service Executive

Burger King
, Canada
04.2023 - 08.2023
  • Delivered high-quality service in a fast-paced, high-traffic environment.
  • Processed transactions accurately while maintaining speed and professionalism.
  • Resolved customer concerns efficiently to maintain brand standards.

Human Resource Executive, Admin & Front Desk

Goldmine Advertising
, India
05.2019 - 12.2022
  • Coordinated recruitment for 40+ roles annually and assisted with onboarding.
  • Managed attendance, leave tracking, and payroll for 80+ employees.
  • Maintained accurate employee records and ensured HR policy compliance.
  • Prepared HR reports to support management decisions.
  • Coordinated vendor communications, office supplies, and inventory tracking.

Junior HR, Administrative Coordinator & Receptionist

Seamark Logistics
, India
04.2018 - 04.2019
  • Supported end-to-end recruitment coordination, including job postings, resume screening, interview scheduling, and candidate communication.
  • Supported recruitment, onboarding, attendance tracking, and payroll.
  • Managed front desk: welcomed visitors, answered calls, and assisted clients.
  • Maintained HR records and streamlined filing systems for efficiency.
  • Prepared reports, documentation, leave management, and internal communications for management.

Senior Customer Service Executive

Intelenet Global Services
, India
02.2015 - 03.2018
  • Deliver responsive and accurate customer support by addressing inquiries, resolving concerns with empathy, and ensuring timely follow-up.
  • Accurately process orders, forms, applications, and requests while maintaining detailed records of all customer interactions and transactions.
  • Collaborate with sales, technical, and operations teams to meet client needs and provide seamless service.
  • Stay up to date on product knowledge, company policies, and procedures to ensure consistent and high-quality customer experiences.

Education

Post-Graduate - Human Resources and Entrepreneurship

Trent University
01.2025

Bachelor of Arts -

Sophia College
01.2014

Certification

  • Getting started with Microsoft Excel LinkedIn Learning - Feb 2026
  • Completed training program in Human Resource Planning. QMS Acamdemy Jan 2023
  • Human Resources: Compensation and Benefits LinkedIn Learning March 2026
  • Human resources understanding HR system and benefits LinkedIn Learning March 2026
  • Human Resources: Payroll LinkedIn Learning March 2026

Timeline

Front Desk & Administrative Executive

Milanu's Tandoor Grill
08.2025 - Current

Administrative & Operations Coordinator

My Rot/Dosa Place
08.2023 - 07.2025

Front-End Customer Service Executive

Burger King
04.2023 - 08.2023

Human Resource Executive, Admin & Front Desk

Goldmine Advertising
05.2019 - 12.2022

Junior HR, Administrative Coordinator & Receptionist

Seamark Logistics
04.2018 - 04.2019

Senior Customer Service Executive

Intelenet Global Services
02.2015 - 03.2018

Post-Graduate - Human Resources and Entrepreneurship

Trent University

Bachelor of Arts -

Sophia College

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Roma DsouzaHR AND ADMIN