Rokssana Ghassemkhani
saleperson
Vancouver,BC
Summary
Motivated and customer-focused individual seeking a position at London Drugs, leveraging strong communication and organizational skills to provide excellent service and contribute to team success.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
BC Palette Art Studio
01.2024 - 05.2024
- Promoted a welcoming atmosphere in studio by greeting customers warmly upon arrival and addressing them by name when possible.
- Boosted sales by effectively promoting course and products and engaging with customers.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Voluntary Assistant
CRAFTSMAN
11.2023 - 12.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
Sales Associate
Baadeh Store
06.2023 - 10.2023
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Retail Store Manager
Aknoon Gallery
03.2019 - 05.2023
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
Travel Agent Assistant
Rahyaban Tatilat Agency
02.2017 - 02.2019
- Maintained accurate records of client transactions and correspondence within company database systems.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
IT Teacher
Shomaresh Teaching Institute
09.2014 - 02.2017
- Organized extracurricular clubs and activities related to information technology, inspiring passion for the subject matter among students.
- Increased student engagement with interactive online tools and resources during lessons.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Associate of Science - Mathematics (Computer Application)
Azad University of Karaj
07.2000
Skills
- Customer Engagement
- Sales expertise
- Merchandise Inspection
- Sales process
- Store Organization
- Customer service focus
- Customer Needs Assessment
- Team Collaboration
Timeline
Assistant Store Manager
BC Palette Art Studio
01.2024 - 05.2024
Voluntary Assistant
CRAFTSMAN
11.2023 - 12.2023
Sales Associate
Baadeh Store
06.2023 - 10.2023
Retail Store Manager
Aknoon Gallery
03.2019 - 05.2023
Travel Agent Assistant
Rahyaban Tatilat Agency
02.2017 - 02.2019
IT Teacher
Shomaresh Teaching Institute
09.2014 - 02.2017
Associate of Science - Mathematics (Computer Application)
Azad University of Karaj
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