ROJANE HOPE TABANGCURA
Edmonton,Canada
Summary
Dedicated healthcare professional with a solid foundation in biology and leadership, paired with hands-on administrative and customer service experience in healthcare-related environments. Skilled in coordinating multi-disciplinary teams, managing sensitive information with discretion, and enhancing client satisfaction in fast-paced settings. Equipped with a research-driven mindset from academic and professional projects, alongside proven capabilities in stakeholder communication and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Massage Addict
05.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital clinic information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
The Hudson's Bay
09.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Advisor
Healthy Options Corporation
07.2021 - 01.2022
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Documented customer interactions in internal database to maintain complete customer service history.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Supported inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.
Assistant Community Manager
Wheels Media Corporation
08.2019 - 02.2020
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Met with residents to gather information and develop effective solutions.
- Evaluated property conditions and recommended improvements.
- Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
Researcher
Bureau of Fisheries and Aquatic Resources
06.2017 - 06.2019
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
- Applied theories and methods of life sciences to interpret and perform analyses of experimental results.
Education
Post-Diploma Certificate - Healthcare Leadership
NorQuest College
04.2024
Bachelor of Science - Biology Major in Human Biology
De La Salle University
07.2019
Skills
- Administrative experience in healthcare settings
- Strategic improvement of healthcare delivery
- Collaborative team player
- File organization
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
- Scheduling and calendar management
- Deadline oriented
- Filing and data archiving
- Documentation and reporting
- Research
Achievements
- Healthcare Leadership with Honors, NorQuest College, 2024
- Ambassadress, Pre-Med Society College of Science and Computer Studies Department, De La Salle University, 2016-2018
- Volunteer, Red Cross Philippines, 2015
Certification
- Standard First Aid with Basic Life Support Training - (BLS) & CPR Level C & HCP
Edmonton First Aid, April 2025-April 2028
- Diploma in Health and Social Care
Alison, April 2025
Accomplishments
- Designed and developed a personal portfolio website and created impactful PowerPoint presentations for healthcare leadership classes, showcasing technical skills and achievements.
Languages
English
Full Professional
Timeline
Administrative Assistant
Massage Addict
05.2024 - Current
Sales Associate
The Hudson's Bay
09.2023 - 08.2024
Customer Advisor
Healthy Options Corporation
07.2021 - 01.2022
Assistant Community Manager
Wheels Media Corporation
08.2019 - 02.2020
Researcher
Bureau of Fisheries and Aquatic Resources
06.2017 - 06.2019
Bachelor of Science - Biology Major in Human Biology
De La Salle University
Post-Diploma Certificate - Healthcare Leadership
NorQuest College
Similar Profiles
Amanda MiddlebrookAmanda Middlebrook
Registered Massage Therapist at Massage AddictRegistered Massage Therapist at Massage Addict
Sarah MillsSarah Mills
Franchise Owner/Operator (hybrid) at Massage AddictFranchise Owner/Operator (hybrid) at Massage Addict
Robin HsuRobin Hsu
Registered Acupuncturist at Massage Addict IncRegistered Acupuncturist at Massage Addict Inc