Kelly Albert
Renfrew,ON
Summary
Highly organized Administrative Assistant with extensive experience at the County of Renfrew, excelling in patient record management and data integrity. Proficient in EMR systems and Microsoft Office, I effectively triage patient referrals and streamline communication, enhancing operational efficiency. Strong interpersonal skills foster collaboration within community programs and multi-disciplinary healthcare teams, driving successful outcomes in community paramedicine programs and initiatives.
Overview
29
29
years of professional experience
Work History
Administrative Assistant II - EMS CLPTC
County of Renfrew
Renfrew
06.2022 - Current
- Monitors secure fax, Caredove platform and Health Partner Gateway for all incoming patient referrals, including appropriately triaging requests and creating and maintaining patient records within Prehos.
- General administrative duties and clerical administration support to the Community Paramedicine program, including clerical support to the Desk Medic, Commanders, and Coordinator as needed.
- Maintaining databases, using specialized software.
- Maintains Prehos patient file integrity through daily chart audits, ensuring all information on patient chart is viable information for funding reporting purposes.
- Preparation of reports and spreadsheet analysis on a variety of topics.
- Research and special projects, as requested.
- Reporting necessary information to the Ministry of Health and Long-Term Care, as required.
- Community Paramedic scheduling – I review the CP schedule to identify gaps, and inform management.
- Assists in organizing training, such as for CP education and onboarding.
- Maintains communication with all CPs on duty using Telegram, often being their point of contact for patient administrative needs while on the road.
- Oversees the ordering of supplies for all bases, working within the budget.
- Oversees weekly inventory of Point-of-Care cartridges, including reordering as per the logistic needs of each base using the software Operative IQ.
- Assists in the annual flu vaccine supply and demand.
- Preparation and distribution of all outgoing correspondence and reports.
- Assists in budget preparation by compiling financial data and reports.
Support Staff
Ontario Addiction Treatment Centre/Canadian Addiction Treatment Centre
01.2014 - 05.2022
- My role as Support Staff was a multi-faceted role facilitating the opioid agonist therapy treatment program.
- I was the first point of contact providing general information to patients and the public relating to their questions, concerns and/or suggestions regarding the addiction/rehabilitation process.
- I collaborated with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.
- I supervised urine drug screening, providing testing using a urine test strips.
- I managed patient active scripts including script cancellation as per prescription protocol.
- I maintained a high level of competency in electronic medical records, including verification of health cards, scheduling, information entry and assessment, data management and document management.
- I facilitated clients in Ontario Telehealth Network (OTN) sessions including management of scheduled appointments.
Medical Transcriptionist/Health Care Document Specialist
MModal Transcription Services
01.2011 - 01.2014
- Worked remotely to upload dictations to transcription portal and download transcribed reports (I specifically used MModal “Fluency” platform).
- Reviewed and edited transcribed reports according to agency guidelines, standards and procedures.
- Recognize and highlight inconsistencies, discrepancies, inaccuracies, missing information and flag for reporting physician and/or physician coordinators, as applicable.
- Ensure the strict confidentiality and privacy of records as they relate to the organization and its clients and ensure that all information collected is stored, accessed, and disclosed in compliance with appropriate laws, such as PHIPA.
Unit and Staffing Clerk
County of Renfrew
01.1997 - 01.2009
- Maintained and monitored supply inventory for unit needs.
- Maintained all aspects of resident charts, providing appropriate documents for new admission profiles and organizing resident initial and ongoing care conferences.
- Responsible for scheduling and coordinating resident medical appointments and transportation needs outside of the facility.
- Maintained and created unit forms using Microsoft Excel and Microsoft Word.
- My Staffing Clerk duties required me to often create and maintain schedules for all departments, requiring I follow union protocol in order to replace various staff shifts, often urgently on a “call-in” basis.
- I worked closely with the Coordinator of Administration for the timely completion of payroll on a daily basis.
Education
Medical Administration Transcription - Medical Administration
Canscribe Career College
Vancouver, BC01.2010
Health Care Aide/Personal Support Worker -
Algonquin College
01.1997
Ontario Secondary School Graduation Diploma -
Renfrew Collegiate Institute
Skills
- Currently holding Administrative Assistant II - EMS CLPTC position at Renfrew base and have done so for the past 3 years;
- College diploma in medical office administration, which included medical terminology, graduated with high honours;
- Extensive experience with EMR records using various platforms – fluent in Prehos and Caredove;
- Detailed knowledge of administrative application software, including Microsoft Word, Excel, Power Point and Access;
- Proven strong interpersonal and communication skills;
- Current and extensive previous experience in health care settings
- Healthcare reporting
- Schedule coordination
- Budget preparation
Timeline
Administrative Assistant II - EMS CLPTC
County of Renfrew
06.2022 - Current
Support Staff
Ontario Addiction Treatment Centre/Canadian Addiction Treatment Centre
01.2014 - 05.2022
Medical Transcriptionist/Health Care Document Specialist
MModal Transcription Services
01.2011 - 01.2014
Unit and Staffing Clerk
County of Renfrew
01.1997 - 01.2009
Medical Administration Transcription - Medical Administration
Canscribe Career College
Health Care Aide/Personal Support Worker -
Algonquin College
Ontario Secondary School Graduation Diploma -
Renfrew Collegiate Institute
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