ROJANE HOPE TABANGCURA
Edmonton,Canada
Summary
Dedicated healthcare professional with a solid foundation in biology and leadership, paired with hands-on administrative and customer service experience in healthcare-related environments. Skilled in coordinating multi-disciplinary teams, managing sensitive information with discretion, and enhancing client satisfaction in fast-paced settings. Equipped with a research-driven mindset from academic and professional projects, alongside proven capabilities in stakeholder communication and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Physiologix Health Services
06.2025 - Current
- Collaborated with physicians and physical therapists to develop comprehensive treatment plans addressing individual patient needs
- Educated patients on proper body mechanics, posture correction, and home exercise
- Maintained detailed patient records to track progress and adjust treatments for optimal outcomes.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
Administrative Assistant
Massage Addict
05.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital clinic information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Streamlined documentation processes, enabling faster submission of accurate insurance claims.
Sales Associate
The Hudson's Bay
09.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Advisor
Healthy Options Corporation
07.2021 - 01.2022
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Documented customer interactions in internal database to maintain complete customer service history.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Supported inventory management initiatives by monitoring stocks and communicating with the appropriate departments for timely replenishment.
Assistant Community Manager
Wheels Media Corporation
08.2019 - 02.2020
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal and background screens.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Met with residents to gather information and develop effective solutions.
- Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
Researcher
Bureau of Fisheries and Aquatic Resources
06.2017 - 06.2019
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Applied ethical considerations throughout all stages of the research process.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
Education
Post-Diploma Certificate - Healthcare Leadership
NorQuest College
01.2024
Bachelor of Science - Biology Major in Human Biology
De La Salle University
01.2019
Skills
- Computer proficiency
- Critical thinking
- Deadline oriented
- Documentation and reporting
- Research
- Patient education
Accomplishments
- Healthcare Leadership with Honors, NorQuest College, 2024
- Ambassadress, Pre-Med Society, College of Science and Computer Studies Department, De La Salle University, 2016-2018
- Volunteer, Red Cross Philippines, 2015
Certification
- Early Childhood Educator, Level 1- Alberta Childcare Staff Certification, June 2025
- Standard First Aid with Basic Life Support Training - (BLS) & CPR Level C & HCP, Edmonton First Aid, April 2025
- Diploma in Health and Social Care, Alison, April 2025
LANGUAGES
English
Professional Working
ADDITIONAL SECTION
Designed and developed a personal portfolio website and created impactful PowerPoint presentations for healthcare leadership classes, showcasing technical skills and achievements.
Timeline
Physical Therapist Assistant
Physiologix Health Services
06.2025 - Current
Administrative Assistant
Massage Addict
05.2024 - Current
Sales Associate
The Hudson's Bay
09.2023 - 08.2024
Customer Advisor
Healthy Options Corporation
07.2021 - 01.2022
Assistant Community Manager
Wheels Media Corporation
08.2019 - 02.2020
Researcher
Bureau of Fisheries and Aquatic Resources
06.2017 - 06.2019
Bachelor of Science - Biology Major in Human Biology
De La Salle University
Post-Diploma Certificate - Healthcare Leadership
NorQuest College
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