Rojan Ojaghi
Richmond Hill,ON
Summary
Experienced professional with 2 years experience in customer service industry, key holdering, expert in excellent communication, problem solving, inventory control procedures, business knowledge and retail techniques. Known for providing exceptional customer service and optimizing inventory management. Skill in building positive relationships with clients and consistently achieving impressive results. High creativity with high social relations. With a proven track record of significantly increased sales during the holiday seasons compared to previous years, I have consistently demonstrated an ability to drive exceptional results.
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
5
5
years of professional experience
Work History
Key Holder
Lindt chocolate store
2023.10 - 2024.07
- Oversaw daily operations, including inventory control, cash management, and merchandising to optimize store performance
- Collaborated with the store manager to develop and execute sales strategies and promotional activities that enhanced customer engagement and sales outcomes
- Organized a holiday display to increase sales, resulting in a thirty percent increase compared to the previous year
- Created a Valentine's Day promotion that boosted sales by twenty percent.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Garage
2024.03 - 2024.06
- Assisted customers in selecting the latest fashion trends by recommending clothing options tailored to their preferences and style
- Collaborated with team members to meet daily and weekly sales targets, and participated in team meetings to develop sales strategies and set goals
- Arranged and maintained merchandise displays to attract customer attention and promote sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Accounts Assistant
Penuval CCTV
2019.04 - 2022.02
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
Bachelor's - Law
Yadegar Emam University
05.2023
Diploma - Humanities
Sire Fatemi
Tehran, Iran05.2021
Skills
- Proficient in inventory management software for precise stock control
- Skilled in operating point-of-sale (POS) systems to ensure efficient transactions
- Experienced with customer relationship management (CRM) tools for enhanced client engagement
- Knowledgeable in basic data analysis to support strategic decisions
- Adept at using Microsoft Office Suite, including advanced functionalities in Excel and Word
- Familiar with merchandising techniques to optimize product presentation
- Exceptional customer relationship management, fostering client loyalty
- Strong conflict resolution abilities, ensuring customer satisfaction
- Excellent time management skills, consistently meeting deadlines and targets
- Effective team collaboration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
Garage
2024.03 - 2024.06
Key Holder
Lindt chocolate store
2023.10 - 2024.07
Accounts Assistant
Penuval CCTV
2019.04 - 2022.02
Bachelor's - Law
Yadegar Emam University
Diploma - Humanities
Sire Fatemi