Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rohullah Nayab

Bowmanville,ON

Summary

I have experience as a helpdesk technician, cashier/ customer experience associate, worked with many clients from diverse backgrounds. Also, successful at working with teachers and students from all grade levels. I enjoy troubleshooting and finding solutions to technical problems. Strong proficiencies in DNS, Active Directory, user management and security.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supply Educational Assistant

Durham Catholic District School Board
10.2022 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Educational Assistant

Saskatoon Public School
09.2021 - 06.2022
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Collaborated with parents and guardians to increase support and provide best learning environment.

Interpreter

Global Gathering Place
10.2021 - 06.2022
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Cashier /Customer Experience Associate

Walmart
06.2021 - 07.2022
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
  • Suggested operational improvements to enhance quality, improve production times and reduce costs.

Helpdesk Technician

Hasib Zabi Noori LTD
03.2019 - 02.2021
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Strong knowledge of client and server systems using Active Directory and Domain Controllers
  • Tracing and reviewing important account information in Office 365.

Education

Cybersecurity Diploma -

ABM College
Toronto, ON
06.2024

Bachelor's Degree in Law -

Balkh University
Balkh, Afghanistan
03.2020

High School Diploma -

Mawlana Jalaluddin Mohammad Balkhi
Balkh, Afghanistan
03.2015

Skills

  • Customer Service
  • Friendly and Patient
  • Helpdesk ticketing systems
  • Diagnosis and Troubleshooting
  • Active directory user management
  • Office 365 management
  • Windows 10 administration
  • Install Software

Certification

Comptia A+_ ongoing

IT Support Technical Skills Bootcamp- 2023

Beginning Windows System Administration-2023

Computer Literacy & Basic Computer Skills for Productivity- 2023

Timeline

Supply Educational Assistant

Durham Catholic District School Board
10.2022 - Current

Interpreter

Global Gathering Place
10.2021 - 06.2022

Educational Assistant

Saskatoon Public School
09.2021 - 06.2022

Cashier /Customer Experience Associate

Walmart
06.2021 - 07.2022

Helpdesk Technician

Hasib Zabi Noori LTD
03.2019 - 02.2021

Cybersecurity Diploma -

ABM College

Bachelor's Degree in Law -

Balkh University

High School Diploma -

Mawlana Jalaluddin Mohammad Balkhi

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Rohullah Nayab