Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zubeida Osman

Ottawa,ON

Summary

To work in an environment where I can put my skills and my commitment to be productive into practice. Communication Skills Exceptional record with remembering, and verbally communicating detailed information. Can understand and thoroughly communicate with people of different cultural backgrounds. Collaborative with large groups and teamwork setting efficiently maintain information through a large group, organization skills, a through problem solver in complex situations then turn it into manageable tasks dealt with confidential information and services, can multitask with numerous assignments with ease and confidence, can establish or work with guidelines/procedures effectively, an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating.

Overview

9
9
years of professional experience

Work History

Supply Educational Assistant

Reksap Center for Early Learning
Ottawa, ON
07.2022 - Current
  • Assisted Educators with lesson preparation and curriculum implementation.
  • Provided individualized instruction for special needs students according to their IEPs.
  • Cleaned and organized classrooms, materials and supplies.
  • Monitored students in class, and hallways to enforce school rules.
  • Assisted in creating a safe environment for all students by enforcing the center's policies.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Assisted children at stations during small-group learning periods.
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.

Barista

Second Cup Coffee Co.
Ottawa, ON
10.2022 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiato's, mochas, and Americano's.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Adhered to health department regulations concerning sanitation standards.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Customer Experience Associate

Wal-mart
Ottawa, ON
11.2018 - 12.2023
  • Responsible with customer assistance
  • Responsible with assisting customers with their trip in the store
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Assisted field operations in maintaining consistent customer satisfaction with quality products and services.
  • Communicated with customers via phone, email and online chats.

Assistant Teacher Volunteer

Ottawa Islamic school
Ottawa, ON
10.2014 - 03.2016
  • Assistance
  • Responsible for keeping a watchful eye on the children
  • Marked tests and assignments
  • Organized classroom layout and cleanliness daily
  • Created activities and educational crafts
  • Maintained a safe, educational environment for students during learning and free play time.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Implemented lesson plans for students with varying learning styles.
  • Maintained safe, educational environment for students during learning and free play time.
  • Arranged age-appropriate activities to help children develop interests and talents.

Education

Bachelor of Arts - Early Childhood Education

Algonquin College
Ottawa, ON
06-2025

Bachelor of Arts - Child and Youth Care

Carleton University
Ottawa, ON
06.2023

High School Diploma -

Ottawa Islamic School
Ottawa
06.2018

Skills

  • Reliable and Trustworthy
  • Working Collaboratively
  • Active Listening
  • Organizational Skills
  • Customer Service
  • People Skills
  • Work Ethic
  • Relationship Building
  • Team Building

References

References Available upon request

Timeline

Barista

Second Cup Coffee Co.
10.2022 - Current

Supply Educational Assistant

Reksap Center for Early Learning
07.2022 - Current

Customer Experience Associate

Wal-mart
11.2018 - 12.2023

Assistant Teacher Volunteer

Ottawa Islamic school
10.2014 - 03.2016

Bachelor of Arts - Early Childhood Education

Algonquin College

Bachelor of Arts - Child and Youth Care

Carleton University

High School Diploma -

Ottawa Islamic School
Zubeida Osman