ROHNISH GAUTAM
Halifax
Summary
Developed strong analytical and compliance skills in structured environment, focusing on risk management and regulatory adherence. Proven ability to identify and mitigate potential risks while ensuring operational efficiency. Seeking to transition into new field where these transferable skills can drive impactful results.
Overview
5
5
years of professional experience
Work History
Airport Acess Control Officer
Paladin
12.2022 - 10.2024
- Managed incidents effectively by promptly responding to alarms and investigating disturbances.
- Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
- Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
- Reduced unauthorized entries by implementing strict identification verification processes.
- Maintained a secure environment by conducting regular patrols of the premises.
- Collaborated with law enforcement agencies during investigations, promoting a safer workplace for all
Technical Support Advisor
Concentrix
08.2020 - 12.2022
- Used information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems
- Checked for customer problems and fixes in the solutions database and add new information to the database when and if new problems and fixes arise
- Provided high quality and memorable service to customers ensuring repeat business
- Increased personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Security Guard
Titan Securities Toronto
05.2019 - 02.2020
- Spot or prevent thefts
- Detain anyone suspected of theft, vandalism, or violence
- Patrol designated areas to verify any unlawful activity
- Report any criminal acts to local law enforcement
- Maintain a safe environment by performing routine security checks
- Protect sensitive materials that are being shipped
- Verify the identification of patrons to make sure they are in compliance with the law (if the establishment or event requires patrons to be of legal age)
Education
ELECTRONICS AND CONTROLS - 2YR DIPLOMA -
CAPE BRETON UNIVERSITY
Sydney, NS05.2020
Skills
- Excellent Customer Service Skills
- Attention to detail
- Strong sense of justice
- Strong interviewing skills
- Initiative
- Punctual
- Reliable individual
- Leadership and Communication skills
- Multi-tasking
- Time management skills
- Problem solving
- Organizational skills
- Excellent surveillance skills
- Incident management
Timeline
Airport Acess Control Officer
Paladin
12.2022 - 10.2024
Technical Support Advisor
Concentrix
08.2020 - 12.2022
Security Guard
Titan Securities Toronto
05.2019 - 02.2020
ELECTRONICS AND CONTROLS - 2YR DIPLOMA -
CAPE BRETON UNIVERSITY
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