Amir Ahmed
San Francisco
Summary
Results-driven professional with a decade of experience in fast-paced environments. Adept at managing small projects, excelling in strategic planning, team leadership, and time management. Demonstrated success in delivering exceptional outcomes through effective decision-making and fostering a collaborative work culture. Passionate about providing outstanding support and satisfaction. Skilled in handling inquiries, resolving issues, and ensuring positive customer experiences. Proficient in communication, problem-solving, and multitasking. Committed to delivering top-notch service and cultivating strong customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airport Operations Supervisor
United Airlines
12.2022 - Current
- Supervising a team and auditing safety and on time performance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisting with bookings, handling reservations and ticketing, aiding passengers with special needs, resolving issues, ensuring compliance, facilitating smooth boarding, collaborating with other departments, providing airport information, promoting services, and maintaining professionalism.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Boarding both small and large aircraft efficiently within tight time constraints.
- Operating jet bridge and meeting aircraft.
Project Associate
Bay Portfolios
08.2023 - 06.2025
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintaining continuous communication with vendors and stakeholders regarding real estate projects.
Flight Attendant
Flydubai
04.2015 - 07.2021
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations including their dietary restrictions.
- Resolved passenger conflicts and medical emergencies during flights.
- Elevated onboard sales revenue by effectively promoting duty-free products.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Sales Representatives
Bose Corporation US
03.2014 - 03.2015
- Demonstrating product features, providing expert advice, assisting with product selection, processing transactions, upselling, resolving customer issues, staying informed about products, and meeting sales targets.
- Preparing monthly sales report and updating prospects sheets.
Education
Bachelor Of Business Administration - Accounting And Business Management
Delhi University
Skills
- Superior communication skills
- Strong organizational skills
- Experience including: SHARES and AERO
- Vast destination knowledge
- Excellent customer service skills
- Superior conflict resolution
- Enforce company safety
- Leadership
- Project Management
- First Aid and CRP trained
- Time management abilities
- Design thinking
- Microsoft Office
- POS systems expert
- Customer Relationship Management (CRM)
Certification
CAPM- PMI
- Certified Project Co-ordinator , PMI
- CPT (ICAI)- foundation of chartered Accountant
100 hours IT training - (ICAI)
- Successful Negotiation- University of Michigan
Timeline
Project Associate
Bay Portfolios
08.2023 - 06.2025
Airport Operations Supervisor
United Airlines
12.2022 - Current
Flight Attendant
Flydubai
04.2015 - 07.2021
Sales Representatives
Bose Corporation US
03.2014 - 03.2015
Bachelor Of Business Administration - Accounting And Business Management
Delhi University
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