Rohit Dutta
Toronto,ON
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sales Representative
Rogers Communications
Toronto, ON
12.2021 - Current
- Driving sales through engagement of customers, suggestive selling and sharing product knowledge.
- Cross-selling products to increase purchase amounts.
- Generating my own leads through inbound and outbound calls.
- Managing entire sales cycle from finding a client to securing a deal.
- Ranked #4 in entire GTA region for the year 2022 in the category for wireless subscriptions and home internet sales .
- Surpassed yearly targets of over 1000+ subscriptions by prospecting and developing leads on my own with the help of several digital media campaigns.
- Awarded Top Performer for Q4 2022 with 329% achievement to target.
- 12 months average- Consistently being on the leader board in the Retail Sales Specialist team with 305% Wireless Target and 125% for home sales Target.
- Used Microsoft Excel and power BI to develop sales tracking spreadsheets for the store.
Customer Experience Representative
Liquor Control Board of Ontario LCBO
Toronto, ON
11.2021 - 01.2022
- Assisting with receiving of inventory, stock replenishment and maintaining Customer Ready Standards
- Customer engagement, sharing product knowledge and providing a best in class Customer Experience, whether at cash or on the store floor
- Showing great interpersonal and communication skills, to create positive experiences with customers, co-workers, wholesale and trade representatives while interacting with them.
Inside Sales Representative
SimpliLearn
01.2021 - 10.2021
- Consistently achieving revenue targets in line with team/organizational objectives.
- Understand the customer requirement and pass on the insights towards the product portfolio improvement based on customer interaction/feedback.
- Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction.
- Preparing short-term and long-term sales plan towards reaching the assigned goals.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Awarded twice as rising star for Q1 2022 and Q2 2021 for over achieving revenue target set.
- Used digital methods and traditional telephone approaches to generate sales leads.
Customer Solution Advisor
Amazon.com
08.2019 - 04.2020
- Handling customer questions with a goal of resolving all issues within first contact/call
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled over 120 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Master's Degree - Marketing management
Seneca College
09.2021 - 05.2022
Bachelor's - Management
Manipal University
07.2016 - 07.2019
Skills
Customer ServiceCustomer HandlingDigital MarketingInside SalesOutside SalesB2B SalesNegotiationCold CallingCustomer supportCustomer relationship managementCustomer serviceCRM SoftwareRelationship ManagementBusiness DevelopmentDirect salesWord processing
Marketing
Organizational skillsOrganisation operations and administrativeLead prospecting
Network development
Revenue Generation
Account development
Account servicing
Timeline
Sales Representative
Rogers Communications
12.2021 - Current
Customer Experience Representative
Liquor Control Board of Ontario LCBO
11.2021 - 01.2022
Master's Degree - Marketing management
Seneca College
09.2021 - 05.2022
Inside Sales Representative
SimpliLearn
01.2021 - 10.2021
Customer Solution Advisor
Amazon.com
08.2019 - 04.2020
Bachelor's - Management
Manipal University
07.2016 - 07.2019