Rohit Dutta
Toronto,ON
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sales Representative
Rogers Communications
Toronto, ON
12.2021 - Current
- Driving sales through engagement of customers, suggestive selling and sharing product knowledge.
- Cross-selling products to increase purchase amounts.
- Generating my own leads through inbound and outbound calls.
- Managing entire sales cycle from finding a client to securing a deal.
- Ranked #4 in entire GTA region for the year 2022 in the category for wireless subscriptions and home internet sales .
- Surpassed yearly targets of over 1000+ subscriptions by prospecting and developing leads on my own with the help of several digital media campaigns.
- Awarded Top Performer for Q4 2022 with 329% achievement to target.
- 12 months average- Consistently being on the leader board in the Retail Sales Specialist team with 305% Wireless Target and 125% for home sales Target.
- Used Microsoft Excel and power BI to develop sales tracking spreadsheets for the store.
Customer Experience Representative
Liquor Control Board of Ontario LCBO
Toronto, ON
11.2021 - 01.2022
- Assisting with receiving of inventory, stock replenishment and maintaining Customer Ready Standards
- Customer engagement, sharing product knowledge and providing a best in class Customer Experience, whether at cash or on the store floor
- Showing great interpersonal and communication skills, to create positive experiences with customers, co-workers, wholesale and trade representatives while interacting with them.
Inside Sales Representative
SimpliLearn
01.2021 - 10.2021
- Consistently achieving revenue targets in line with team/organizational objectives.
- Understand the customer requirement and pass on the insights towards the product portfolio improvement based on customer interaction/feedback.
- Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction.
- Preparing short-term and long-term sales plan towards reaching the assigned goals.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Awarded twice as rising star for Q1 2022 and Q2 2021 for over achieving revenue target set.
- Used digital methods and traditional telephone approaches to generate sales leads.
Customer Solution Advisor
Amazon.com
08.2019 - 04.2020
- Handling customer questions with a goal of resolving all issues within first contact/call
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled over 120 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Master's Degree - Marketing management
Seneca College
09.2021 - 05.2022
Bachelor's - Management
Manipal University
07.2016 - 07.2019
Skills
Customer Serviceundefined
Timeline
Sales Representative
Rogers Communications
12.2021 - Current
Customer Experience Representative
Liquor Control Board of Ontario LCBO
11.2021 - 01.2022
Master's Degree - Marketing management
Seneca College
09.2021 - 05.2022
Inside Sales Representative
SimpliLearn
01.2021 - 10.2021
Customer Solution Advisor
Amazon.com
08.2019 - 04.2020
Bachelor's - Management
Manipal University
07.2016 - 07.2019
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