Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Rohini Sharma

Brampton,ON

Summary

Dedicated and versatile professional with over 5 years of combined experience in sales and technical support. Proven track record as a Sales Associate, adept at fostering strong relationships with customers, offering personalized solutions, and driving sales targets. Demonstrated expertise in managing technical setups and ensuring optimal performance of IT hardware. Committed to delivering exceptional customer service and adept at blending technical know-how with sales acumen. Seeking roles in customer support or sales, where I can leverage my diverse skill set to enhance customer satisfaction and drive organizational growth.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Esso -circle K Gas Station
09.2023 - Current

1.Postive customer experience with fair ,friendly and courteous service.
2.Resolves customer issues and answers questions.
3.Itemizes and totals purchases by recording prices,departments,taxable and nontaxable items and operating a cash register.
4 .Discounts purchases by redeeming coupons..
5.collects payment by accepting cash, check,or change payment from customers and makes change for cash customers.
6.Verifies credit acceptance by reviewing and recording driver’s license numbers and makes change for cash customer.
7.Provides pricing information by answering questions.
8.Maintains safe and clean working environment by complying

with procedures,rules and regulations.
9. Contributes to team effort by accomplishing related results as needed.

10.Ensure safe sale of age restricted products ( lottery and tobacco).

IT Technician

Medpark Hospital
09.2018 - 01.2020
  • Install, configure, and set up computer systems, printers, scanners, and other peripheral devices
  • Perform regular maintenance checks on hardware to ensure optimal performance
  • Replace or upgrade defective or outdated hardware components as needed.

Education

Bachelor of Information Technology -

Punjabi University
01.2005

Skills

  • Customer Service & Support
  • Sales and Cross-selling
  • Communication
  • Visual Merchandising
  • Cash Handling and Management
  • Relationship Building
  • Hardware Maintenance and Troubleshooting
  • MS Office, word, excel and outlook Proficient

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Availability

Available for full time

Timeline

Customer Service Representative

Esso -circle K Gas Station
09.2023 - Current

IT Technician

Medpark Hospital
09.2018 - 01.2020

Bachelor of Information Technology -

Punjabi University
Rohini Sharma