MARY APATA
Mississauga,Ontario
Summary
Commitment to delivering exceptional customer experiences. Committed to ensuring customer satisfaction by providing excellent service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Central Square Tech
02.2024 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Zimac Technologies Ltd
03.2019 - 01.2021
- Provided customer service support via inbound and outbound calls, handling non-routine issues and resolving customer queries with empathy and efficiency.
- Assisted customers with product and service inquiries, ensuring accurate and timely information was shared.
- Effectively managed stressful situations by maintaining composure and delivering high-quality service in fast-paced environments.
- Delivered excellent customer service in a busy retail environment, assisting customers with product selection and providing detailed information about store promotions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed transactions quickly and accurately, handling cash, credit, and debit payments.
Education
GED -
Mohawk College of Applied Arts And Technology
Mississauga, ON08.2025
Bachelor of Science - Management Science
Imo State University
Owerri,Nigeria08.2016
Skills
- Emergency Response & Support
- Calm Under Pressure & Stress Management
- Customer Service & Support
- Call Handling & Documentation
- Strong Communication & Listening Skills
- Empathy & Compassionate Interaction
- Problem-Solving & Decision Making
- Team Collaboration & Customer Engagement
Certification
- First Aid and CPR certification
Languages
English
Native or Bilingual
References
Available upon Request
Timeline
Customer Service Representative
Central Square Tech
02.2024 - 06.2024
Customer Service Representative
Zimac Technologies Ltd
03.2019 - 01.2021
GED -
Mohawk College of Applied Arts And Technology
Bachelor of Science - Management Science
Imo State University
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