Summary
Overview
Work History
Education
Skills
Certification
Projects
References
Timeline
Generic

Rohan Patel

Surrey,Canada

Summary

Dynamic Systems Engineer with a proven track record at Infosys Ltd, enhancing testing efficiency by 30% through mastery in Java and React. Excelled in client communication and team collaboration, significantly boosting project transparency and client satisfaction. Skilled in Selenium and Agile methodologies, adept at driving process optimizations and software quality improvements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cellular Telephone Technician

Fast Cell Repair
Vancouver, British Columbia
10.2023 - 07.2024
  • Diagnosed and repaired a variety of devices, including smartphones and tablets, with a 95% first-attempt success rate.
  • Provided technical support to over 50 customers per week, ensuring satisfaction through clear communication, and efficient problem resolution.
  • Conducted complex repairs, including software re-installs, screen replacements, and battery replacements, achieving a 20% reduction in repeat issues.
  • Maintained detailed repair documentation, contributing to 10% faster troubleshooting for recurring issues.
  • Collaborated on workflow optimizations, increasing daily repair throughput by 15%, improving team efficiency, and service speed.

Junior Software Developer

Rohan Enterprise
Vapi, India
02.2022 - 08.2022
  • Developed web applications using Java, .NET, and SQL, contributing to the successful delivery of two major projects on time and within scope.
  • Conducted manual and automated testing using tools such as Selenium, Postman, and CI/CD pipelines, reducing defect rates by 30%, and accelerating deployment time.
  • Generated detailed testing reports for clients and the software development team, improving project tracking and transparency, and increasing client satisfaction by 20%.
  • Created and managed test scripts, improving test coverage, and reducing testing time by 25% through efficient test case creation and management.
  • Developed new test scenarios, increasing the accuracy of testing results, and improving overall application reliability by 15%.
  • Collaborated with the development team to resolve issues promptly, contributing to a 40% faster release cycle through streamlined integration and issue resolution.

Systems Engineer

Infosys Ltd
Bangalore, India
10.2021 - 01.2022
  • Company Overview: Bangalore, India
  • Developed and executed test scripts and scenarios, achieving a 98% pass rate on initial testing cycles to uphold high-quality standards in application performance.
  • Coordinated directly with software developers and clients, reducing the average issue resolution time by 25% through clear communication and precise reporting.
  • Actively engaged in scrum meetings, improving sprint task completion rates by 15% through prioritized testing efforts, and streamlined collaboration.
  • Strengthened production stability by identifying and resolving critical bugs through daily debugging and production checkouts, resulting in smoother application operations.
  • Leveraged automation tools such as Postman, CI/CD pipelines, and Selenium, reducing testing time by 40%, and accelerating release cycles.
  • Produced detailed reports and insights, enhancing project transparency, and increasing client satisfaction scores by 20%.
  • Completed training in Java and React, contributing to enhanced testing efficiency by 30% through proficiency in application development and testing.

Education

Post-Baccalaureate Diploma - Technical Management and Service

KPU Civic Plaza
Vancouver, BC
08-2023

Bachelor of Technology - Computer Science and Engineering

SRM Institute of Science and Technology
Chennai, India
05.2020

Skills

  • Programming and Scripting: Java, NET, Python
  • Testing and Automation: Selenium, Postman, JIRA, CI/CD Pipelines, Test Automation
  • Development and Version Control: Git, GitHub, Jenkins
  • Database Management: SQL, MySQL
  • Process Optimization: CI/CD Integration, Agile Methodologies
  • Professional skills: Efficient issue resolution, team collaboration, client communication, task prioritization, and adaptability to new tools and technologies

Certification

University of Michigan

Python Programming-Certification

Projects

Tested an ERP payroll system, ensuring data accuracy and stability through manual and automated testing. Conducted testing for an online healthcare insurance platform, verifying features like policy tracking and claims processing for users of all ages.

References

Available upon request.

Timeline

Cellular Telephone Technician

Fast Cell Repair
10.2023 - 07.2024

Junior Software Developer

Rohan Enterprise
02.2022 - 08.2022

Systems Engineer

Infosys Ltd
10.2021 - 01.2022

University of Michigan

Python Programming-Certification

Post-Baccalaureate Diploma - Technical Management and Service

KPU Civic Plaza

Bachelor of Technology - Computer Science and Engineering

SRM Institute of Science and Technology
Rohan Patel