Rohan Jain
Toronto,Canada
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
E-Commerce Department Manager
Walmart
Scarborough, Canada
03.2023 - Current
- Managed daily operations of the e-commerce department including staff scheduling and training.
- Implemented customer service initiatives to improve customer satisfaction ratings.
- Developed and implemented strategies to increase sales and profits for e-commerce department.
- Analyzed customer feedback, trends, and data to develop marketing plans for improving online presence.
- Conducted regular reviews of existing processes to identify areas of improvement.
- Established procedures for managing inventory levels based on demand forecasting models.
- Ensured compliance with industry regulations related to e-commerce operations.
E-Commerce Associate
Walmart
Scarborough, Canada
02.2022 - 03.2023
- Reviewed orders daily to ensure accuracy and timely delivery.
- Ensured compliance with all applicable laws and regulations related to e-commerce operations.
- Coordinated shipping logistics for online orders.
- Provided technical support for customers with e-commerce related issues.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
Operations Executive
Rotary Club Delhi South End
New Delhi, India
10.2020 - 11.2021
- Developed and implemented operational strategies to maximize efficiency and productivity
- Analyzed data to identify trends in customer feedback and develop plans for improvement
- Evaluated existing systems and processes for areas requiring improvement or modification.
Education
Post-graduation diploma in supply chain management -
Lambton College
08.2023
Bachelor of Business Administration -
Maharaja Agrasen Institute of Management Studies (IP University)
08-2020
High School -
Father Agnel School
01-2017
Skills
- MS Excel
- Problem-Solving
- Critical Thinking
- Customer Service
- Leadership
- Goal-Oriented
- Order Fulfillment
- Operations Management
- Team building
- Interpersonal Skills
- Performance Evaluations
- Goal Setting and Achievement
- Decision-Making
Timeline
E-Commerce Department Manager
Walmart
03.2023 - Current
E-Commerce Associate
Walmart
02.2022 - 03.2023
Operations Executive
Rotary Club Delhi South End
10.2020 - 11.2021
Post-graduation diploma in supply chain management -
Lambton College
Bachelor of Business Administration -
Maharaja Agrasen Institute of Management Studies (IP University)
High School -
Father Agnel School
Similar Profiles
Juliet NunezJuliet Nunez
Digital Shopper at WalmartDigital Shopper at Walmart
SIDHANT DATTASIDHANT DATTA
Asset Protection Associate at WalmartAsset Protection Associate at Walmart
Tara ParksTara Parks
Store Associate at WalmartStore Associate at Walmart
Riana McGlinnRiana McGlinn
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
ALANE FEUTSEU KENMOGNEALANE FEUTSEU KENMOGNE
Store Associate at TJX Companies, MarshallsStore Associate at TJX Companies, Marshalls