Roger Dela Cruz
San Diego
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.
Fitness professional prepared to bring wealth of knowledge in physical training and client wellness. Valued for ability to develop customized fitness plans that encourage healthy lifestyles and improve physical performance. Known for collaborative approach and adaptability, consistently fostering environment of support and motivation. Key skills include strength training, cardio conditioning, and nutritional guidance.
Overview
9
9
years of professional experience
Work History
Stretch Technician
Stretch U
08.2021 - Current
- Conduct one-on-one stretching sessions with clients, focusing on individual needs and fitness goals.
- Demonstrate and guide clients through a variety of stretching techniques, ensuring proper form and technique.
- Maintain a clean and organized stretching area, ensuring a safe and comfortable environment for clients.
- Keep accurate records of client progress, including notes on flexibility improvements and areas for continued focus.
Personal Trainer
HardCore Fitness
08.2021 - 03.2024
- Conduct thorough fitness assessments to evaluate clients’ fitness levels, goals, and health considerations.
- Provide continuous motivation, encouragement, and support to clients, helping them stay committed to their fitness journeys.
- Demonstrate comprehensive knowledge of the coffee menu, including coffee bean varieties, brewing methods, and seasonal offerings.
- Instruct clients on the safe and proper use of the fitness equipment, machines, and free weights.
- Lead group fitness classes or boot camps, ensuring participants receive a challenging and enjoyable workout experience.
Barista
Better Buzz Coffee
12.2020 - 08.2021
- Deliver exceptional customer service by taking orders, answering inquiries and ensuring a positive customer experience.
- Perform opening or closing responsibilities, such as setting up and cleaning workspaces, restocking supplies, and securing the premises.
- Demonstrate comprehensive knowledge of the coffee menu, including coffee bean varieties, brewing methods, and seasonal offerings.
- Collaborate effectively with team members, including fellows baristas to maintain a smoothly operating coffee shop.
Barista, Shift Lead
Philz Coffee
10.2016 - 11.2020
- Prepare and serve coffee, drinks and pastries to customers.
- Perform closing tasks as one of the main closers.
- Discover customer needs and appropriately suggest products.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Cooperated with customers to mitigate their dissatisfaction with their service/meal.
Education
Computer Science
De Anza Community College
Cupertino, CA06.2017
Bachelor of Science - Computer Science
San Jose State University
San Jose, CA05.2025
Skills
- Communication & Customer Service: Excellent verbal and written communication; strong interpersonal and conflict resolution skills; empathetic and client-focused
- Technical Proficiency: Microsoft Office, Google Workspace, Zoom, Slack; Windows/macOS troubleshooting; basic networking; POS systems (Square, Toast)
- Fitness & Wellness Expertise: Personalized fitness programs, stretch therapy fundamentals, group training, client progress tracking
- Workplace Strengths: Multitasking, time management, adaptability, detail-oriented, leadership, team collaboration
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Stretch Technician
Stretch U
08.2021 - Current
Personal Trainer
HardCore Fitness
08.2021 - 03.2024
Barista
Better Buzz Coffee
12.2020 - 08.2021
Barista, Shift Lead
Philz Coffee
10.2016 - 11.2020
Bachelor of Science - Computer Science
San Jose State University
Computer Science
De Anza Community College
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