Rodolfo Martinez
Santa Barbara
Summary
Dynamic and detail-oriented restaurant server with a proven track record at Hilton, excelling in customer satisfaction and high-volume dining. Recognized for enhancing guest experiences through personalized service and effective complaint resolution. Skilled in order taking and menu memorization, contributing to a welcoming and efficient dining environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Server
Hilton
10.2006 - 12.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
High School Diploma -
Secundaria 2
Iguala Gro MexicoSkills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Menu recommendations
- Detail-oriented
- Allergy awareness
- High volume dining
- Menu memorization
- Dining area maintenance
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Hilton
10.2006 - 12.2025
High School Diploma -
Secundaria 2
Similar Profiles
Arpan SauArpan Sau
Kitchen Manager at HiltonKitchen Manager at Hilton
Saiteja SreepadiSaiteja Sreepadi
CRM and Technology Innovation Specialist at HiltonCRM and Technology Innovation Specialist at Hilton
Entesar SelimEntesar Selim
Guest Service Representative at HiltonGuest Service Representative at Hilton
Justin TineoJustin Tineo
Housekeeper at HiltonHousekeeper at Hilton
Sendonie Joy ParaynoSendonie Joy Parayno
Clinical Admin Coordinator at Optum GlobalClinical Admin Coordinator at Optum Global