RODOLFO CORTES AVELINO
Goleta
Summary
Bilingual hospitality professional with a decade of experience in high-end service environments. Recognized for leading front and back-of-house operations while ensuring exceptional guest satisfaction. A collaborative team player known for fostering a positive atmosphere and maintaining high service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UPS
montecito
12.2025 - Current
- Resolved customer complaints by delivering tailored solutions and support, enhancing overall satisfaction.
- Answered customer inquiries with detailed information on products and services, improving customer understanding.
- Handled cash transactions and ensured proper payment processing procedures were followed.
Coaching Assistant
Santa Barbara Unified School District
Goleta
08.2023 - Current
- Collaborated with coaches to plan and execute effective practice sessions for student athletes.
- Guided student-athletes in skill development and personal growth to enhance performance.
- Monitored compliance with safety protocols during practices and competitions.
- Cultivated team cohesion by fostering supportive interactions among athletes.
Lead Server / Barista / Bartender / Host / Busser / Food Runner
The Leta Hotel
Goleta
10.2023 - 05.2025
- Led breakfast and lunch service operations, achieving consistent guest satisfaction through attentive service
- Set up and maintained bar operations for brunch, crafting high-quality coffee and espresso beverages
- Assisted in front-of-house roles, facilitating smooth operations as host, busser, and food runner
- Demonstrated flexibility, efficiency, and a guest-first attitude.
Restaurant Server / Barista / Food Runner / Busser
Belmond El Encanto
Santa Barbara
03.2017 - 08.2021
- Provided fine dining service during breakfast and lunch, enhancing guest experience in luxury hotel setting
- Set up bar and coffee station, delivering high-quality beverages as barista and bartender
- Assisted team with bussing and food running, contributing to seamless dining operations
Education
Associate of Science - Economics
California State University, Northridge
Northridge, CA01-2027
Associate Degrees - Economics & Business
Santa Barbara City College
Santa Barbara, CA05-2025
Skills
- Customer service
- Data entry
- Order processing
- Retail sales
- Experienced in barista and bar service
- Bilingual proficiency
- Strong teamwork and collaboration
- Fast, efficient, and adaptable
- Problem solving
- Effective communication
- Communication skills
- Hospitality and accommodation
Community Service
Isla Vista Teen Center, Youth Program Volunteer, Over 15 years of community involvement
Awards Recognition
Employee of the Month, Belmond El Encanto, 2017, Twice
Certification
CRP
Timeline
Customer Service Representative
UPS
12.2025 - Current
Lead Server / Barista / Bartender / Host / Busser / Food Runner
The Leta Hotel
10.2023 - 05.2025
Coaching Assistant
Santa Barbara Unified School District
08.2023 - Current
Restaurant Server / Barista / Food Runner / Busser
Belmond El Encanto
03.2017 - 08.2021
Associate of Science - Economics
California State University, Northridge
Associate Degrees - Economics & Business
Santa Barbara City College