Rodney Dyck
Chilliwack,BC
Summary
Driven customer support representative with experience as primary point of escalation for high-level customer questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. With over 15 years of customer service experience working alongside team members and the public to achieve strong verbal and written communication skills.
Overview
12
12
years of professional experience
Work History
Meta Oculus Customer Support
Concentrix
03.2019 - Current
- Troubleshoot hardware, software, and computer problems for the Oculus headsets.
- Entrusted with teaching new team members skills to confidently complete their job.
- Adapted previous customer service skills to provide quick and accurate service over chat, phone and email.
Rogers Customer Service Support
Convergys
10.2017 - 03.2019
- Handled personal information of clients in a discreet manner
- Investigation of client's past bills and history to ensure accurate billing
- Initiated ways of saving client's money on their bills as well as adding additional services.
Dell Computer Support Technician
Stream
10.2012 - 10.2017
- Receive calls and troubleshoot software and hardware problems on Dell computers from a remote location
- Facilitated the training of new team members and oversaw the advancement of their skills
- Obtained the role of a Senior Agent to offer assistance to team members struggling on diagnosing software and hardware problems.
Education
High School Diploma -
Sardis Secondary
Chilliwack, BCSkills
- Reporting and analysis
- Complaint Handling
- Training and mentoring
- Client Relationship Building
- Customer Relations
- Data Entry
- Appointment Scheduling
- Performance Improvement
Educationandcertificates
- Graduated Grade 12
- Level 1 and Sports First Aid
- WHIMIS and Propane Certified
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Meta Oculus Customer Support
Concentrix
03.2019 - Current
Rogers Customer Service Support
Convergys
10.2017 - 03.2019
Dell Computer Support Technician
Stream
10.2012 - 10.2017
High School Diploma -
Sardis Secondary
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