Peter J Wilson
Walnut Creek
Summary
Dynamic IT professional with extensive experience at MarinHealth Medical Center, excelling in desktop support management and project execution. Proven track record in achieving over $50,000 in annual savings through effective budgeting and vendor relations. Adept at leading teams and enhancing operational efficiency while fostering staff development and collaboration.
Overview
30
30
years of professional experience
Work History
Senior Lead - Desktop Technical Support Analyst
MarinHealth Medical Center
01.2016 - 01.2026
- Lead IT teams responsible for all aspects of corporate enterprise desktop support for MarinHealth Medical Center.
- Provided users with technical support on Windows PCs, MACs, iPads, and enterprise systems for approximately 5000 users and 3000 endpoint devices. Supported, serviced, and repaired desktops, iPads/iPhones, and servers to ensure continuous productivity for hospital personnel.
- Established measurable desktop support service level agreements yielding annual savings of $50,000+.
- Service Ticket resolution time and re-repair tickets reduction of 10 % year over year for the last 5 years.
- Developed support entities resolving over 300 service tickets weekly, averaging 7.5 tickets per technician per day. Closed over 10,000 service tickets within 5 years.
- Established and implemented corporate desktop build procedures and image standards.
- Developed and maintained detailed project plans and budgets for 100+ projects annually.
- Executed OS updates and upgrades on 100+ critical WhiteGlove Medical Center endpoints, ensuring security compliance of all installations with licensing policies and laws.
- Implemented asset management policy and procedures, and initiated a bi-annual physical inventory process to validate compliance of over 3,000 resources.
- Developed and implemented corporate cable plant change management and support standards.
- IT professional who manages support, troubleshooting, maintaining, and resolving computer system related issues, software, hardware, and interfaces. Managing a team of 12 technicians supporting the day-to-day operations of the Hospital and over 40 remote sites/clinics.
- EOQ employee of the quarter 2019 and runner up for EOY.
IT Consultant | Project Manager | Relocation Services Supervisor
Murphy McKay
01.2014 - 01.2016
- Led high-visibility projects, coordinating large-scale corporate relocations, managing technician teams, and collaborating with planning and management entities.
- May 2014 managed a 6000 server inventory and upgrade project for a top-tier Bay Area technology company, traveling out of state to coordinate and plan logistics among three companies.
- Aug 18 2014 effectively completed a second one-week server upgrade project with the same client involving 600 + servers involving over 20,000 component touch point changes.
- December 2014 co-project lead on UCSF Fertility Clinic – SF, CA; Infrastructure setup (new building).
- Coordinated 65-unit server move from Denver to New Jersey for Clarizen, overseeing logistics and execution.
- Oct 2015 Siemens - Mountain View, CA; – 115-unit server move Mountain to Minnetonka MN.
- Nov 2015 - Infoblox Santa Clara, CA: 120 servers 960 cables installed Santa Clara Corp. office.
- November 2014 - Core member of windows 7 upgrade team @ Marin General Hospital- Greenbrae, CA; (letter of acknowledgement for success of project).
IT Technology Integration Engineer
Vital Integrations
01.2009 - 01.2014
- Delivered technology solutions to hospitals and clinics, enhancing operational capabilities.
- Work seamlessly with healthcare providers, IT, and technology vendors to help our clients select the best solutions.
- Managed the selection of the appropriate technology that improves access to patient information at the point of care.
- Effective physical integration of complex technology that surpasses industry standards.
- Design ergonomic solutions for hospital environments through consulting and hardware installation, improving user experience and safety.
- Develops cutting-edge product solutions for the newest medical, diagnostic, and industrial equipment.
- Collaborated with Vinteg to prevent costly mistakes, optimizing processes and reducing expenditures.
IT Manager
Longs Drug Stores
01.1996 - 01.2009
- Managed two IT teams responsible for all aspects of corporate enterprise desktop support for Longs Drug Stores.
- Provided user and technical support on Windows-based PCs for approximately 5000 desktop PCs and 521 Windows print servers. Remotely serviced and rebuilt desktops and servers to ensure continuous productivity for store personnel. Supported approximately 500 pagers, cellular, and smart phones.
- Accomplished developer of proactive defense of business continuation processes and productivity for 6000+ users reliant on 4000+ computer/cellular/peripheral devices.
- Established measurable desktop support service level agreements, yielding savings of $100,000 annually.
- Successfully developed support entities resolved over 300 Service Tickets a week, 37.5 per/week, 7.5 tickets per technician per/day. Service Ticket resolution time and re-repair tickets was reduced by more than 10 % year over year for the last 3 years.
- Effectively defined and managed PC support processes, purchasing, and training of a $1M systems budget.
- Developed and maintained project plans and budgets for over 100 projects each year, ensuring alignment with organizational goals.
- Co-chaired software compliance committee responsible for formally capturing, validating and implementing conformity of all software installations with licensing policies/laws. (Attended monthly CIO software compliance meetings).
- Developed and implemented Asset Management procedures and initiated an annual physical inventory process to validate more than 5,000 resources. The process saved the company over $20,000 a year in miss-categorized assets.
- Fortune 500 West Coast retailer with over $5 Billion in annual sales, 521 stores, 23,000 employees. Acquired by CVS/Caremark in October 2008.
Education
Business Administration -
Santa Barbara City College
Santa Barbara, CASkills
- IT Troubleshooting
- Incident Management
- Support operations
- User Training
- Project management
- Technical Documentation
- Systems Analysis
- Reporting analysis
- Resource Allocation
- Vendor management
- Supplier management
- Team management
References
Personal and professional references furnished upon request.
Websites
Technical Skills And Certifications
- IBM Technical Adviser
- Dell/IBM/HP/Apple Service Certified
- Microsoft OS and Office Suite
- Exchange/Outlook
- SCCM
- SQL
- A+
- N+
- DUO
- Banyan Medical Solutions
- EPIC/APeX
- Citrix
- VM
- Viewpoint
- Print Server Print-Q creation/maintenance support
Timeline
Senior Lead - Desktop Technical Support Analyst
MarinHealth Medical Center
01.2016 - 01.2026
IT Consultant | Project Manager | Relocation Services Supervisor
Murphy McKay
01.2014 - 01.2016
IT Technology Integration Engineer
Vital Integrations
01.2009 - 01.2014
IT Manager
Longs Drug Stores
01.1996 - 01.2009
Business Administration -
Santa Barbara City College