Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodel Jose Rodila

London,ON

Summary

Proven Project Coordinator with a track record of enhancing productivity and fostering team collaboration at AvePoint. Excelled in problem-solving and project coordination, ensuring timely delivery of high-quality products. Demonstrated exceptional time management and customer service skills, significantly improving project outcomes and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Test Engineer with 12 years of experience conducting manual and automatic testing of various products. Detail-oriented quality inspector tasked with producing reputable products. Coordinated with subject matter experts to reach accurate findings in testing results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Project Coordinator

AvePoint
11.2022 - 12.2023
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Customer Service Representative

TeleTech Philippines
01.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Test Engineer

Hewlett-Packard Inc
05.2010 - 08.2016
  • Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
  • Tracked test reports and failures determined by root cause data trends.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Contributed to cross-functional teams, ensuring timely delivery of high-quality products.

Project Management Analyst

Dell Inc.
05.2006 - 05.2010
  • Managed change requests effectively to minimize disruptions while remaining focused on achieving desired outcomes.
  • Ensured accurate forecasting of resource requirements by meticulously tracking activities against the established timeline.
  • Coordinated efforts among multidisciplinary teams, enabling seamless execution of critical tasks within tight deadlines.
  • Monitored project progress, identified risks and took corrective action as needed.

Qualification and Testing Engineer

Wistron Infocomm
03.2004 - 05.2006
  • Established robust test environments that accurately mirrored production systems for accurate results and reliable performance assessments.
  • Obtained components, supplies and equipment to support testing.
  • Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
  • Planned, designed and performed manual and functional project testing and reported defects.

Education

Bachelor of Science - Operations Management

Fanshawe College of Applied Arts And Technology
London, ON
08.2024

Bachelor of Science - Electronics & Communication Engineering

Cebu Institute of Technology - University
Philippines
10.2001

Skills

  • Problem-Solving
  • Project Coordination
  • Time Management
  • Customer Service
  • Functional Testing
  • Test Execution
  • Defect tracking
  • Meeting facilitation

Languages

English
Full Professional

Timeline

Project Coordinator

AvePoint
11.2022 - 12.2023

Customer Service Representative

TeleTech Philippines
01.2020 - 10.2022

Test Engineer

Hewlett-Packard Inc
05.2010 - 08.2016

Project Management Analyst

Dell Inc.
05.2006 - 05.2010

Qualification and Testing Engineer

Wistron Infocomm
03.2004 - 05.2006

Bachelor of Science - Operations Management

Fanshawe College of Applied Arts And Technology

Bachelor of Science - Electronics & Communication Engineering

Cebu Institute of Technology - University
Rodel Jose Rodila