Rodas Habtu
Toronto,ON
Summary
With 8 years of experience in customer care, I bring strong interpersonal skills, proven dependability, and a commitment to excellence. My adaptability and dedication have consistently contributed to successful outcomes, and I look forward to applying my skills and experience to drive continued success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home agent/ Agent/ Trainee
KGS research
10.2019 - 06.2024
- Conducted surveys on current events,
- Gathered accurate data in accordance to responses.
- Trained new employees and provided guidance on software usage, troubleshooting minor issues to ensure smooth operations.
Seasonal food vendor/Consession
Rogers Centre
03.2019 - 08.2019
- Distributed refreshments to spectators at baseball events, ensuring timely and courteous service.
- Provided food service at the concession stand, while maintaining a clean and organized workspace.
- Operated the cash register, accurately handling transactions.
Team Member
Pi Co
04.2019 - 06.2019
- Crafted pizzas to meet customer specifications.
- Maintained a clean and sanitary environment, contributing to a positive experience for both customers and coworkers.
- Managed cashier responsibilities and coordinated with third-party delivery services.
Team Member/Trainee
Big Smoke Burger
01.2017 - 01.2019
- Employee of the Month– December 2018
- Efficiently grilled and prepared burgers, ensuring prompt service and adherence to customer preferences.
- Customized and assembled orders based on specific customer requests.
- Managed cashier duties and coordinated with third-party delivery services for accurate order processing.
- Assisted with food preparation, supporting overall kitchen operations.
Takeout/Hostess/Trainee
Swiss Chalet
06.2018 - 08.2018
- Addressed customer concerns with professionalism and courtesy, ensuring a positive experiences
- Managed the distribution of takeout orders via third-party delivery services.
- Greeted and seated guests, providing a welcoming atmosphere.
- Trained new hires, ensuring they were well-prepared for their roles.
Team Member- Temporary
Big Smoke Burger
09.2018 - 11.2018
- Prepared and grilled burgers efficiently, ensuring timely service and adherence to quality standards.
- Customized and assembled burgers based on customer specification.
- Managed cashier duties and processed orders accurately.
Line Cook- Temporary
Big Smoke Burger
04.2017 - 06.2017
- Grilled burgers efficiently, ensuring prompt preparation and adherence to quality standards.
- Customized and assembled burgers based on individual customer requests.
Education
Diploma - Early Childhood Education
George Brown College
Toronto, ON05.2025
High school -
Jean Vanier
Toronto, Ontario06.2019
Dual Credit Program -
Centennial College
Toronto, Ontario01.2018
Skills
- Food Safety
- Sanitation and Cleanliness
- Strong Communication Skills
- Allergen awareness
- Organizational Skills
- Multitasking Abilities
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Self Motivation
- Goal Setting
- Analytical Thinking
- Professionalism
- Continuous Improvement
Certification
- CPR LEVEL C
- Vulnerable Sector Check Clearance
Volunteer Experience
- ECE Student Educator- St Brigid Catholic School, 2024
- ECE Student Educator- LifeBridge Preschool ChildCare Centre, 2024
- Youth group leader St Nicholas Of Bari Church, 2015-2021
- Coop student-Sherrard Kuzz Employment Labour Law LLP, 2017-2018
- Receptionist-Sherrard Kuzz Employment Labour Law LLP , 2017- 2018
- BITSY Leadership Program at Don Montgomery, 2015- 2016
Languages
English
Native or Bilingual
Amharic
Professional Working
Tigrinya
Native or Bilingual
References
available upon request
Timeline
Home agent/ Agent/ Trainee
KGS research
10.2019 - 06.2024
Team Member
Pi Co
04.2019 - 06.2019
Seasonal food vendor/Consession
Rogers Centre
03.2019 - 08.2019
Team Member- Temporary
Big Smoke Burger
09.2018 - 11.2018
Takeout/Hostess/Trainee
Swiss Chalet
06.2018 - 08.2018
Line Cook- Temporary
Big Smoke Burger
04.2017 - 06.2017
Team Member/Trainee
Big Smoke Burger
01.2017 - 01.2019
Diploma - Early Childhood Education
George Brown College
High school -
Jean Vanier
Dual Credit Program -
Centennial College
- CPR LEVEL C
- Vulnerable Sector Check Clearance
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