Open To Work
ROCÍO SILVERIO RODRIGUEZ
Wingbuddy
Montréal,QC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Project CoordinatorProject OfficerPartner Relations CoordinatorProgram CoordinatorTourism Consultant
Work Type
Full Time
Location Preference
HybridRemote
Location:
Montréal, QC
Open to relocation:
No
Important To Me
Work-life balancePersonal development programsWork from home optionFlexible work hours
3
Languages
14
Years of experience
7
years of post-secondary education
Trilingual tourism professional with experience in travel sales, client service, cross-functional collaboration, digital project coordination, and B2B/B2C communications. Combines front-line tourism expertise with operational quality, stakeholder support, and a collaborative approach suited to tourism, program/project coordination, partner relations, and public-facing service environments.
Work History
4 Years
09.2022 - Current
4 Years
Sales Agent
Wingbuddy | Montréal
09.2022 - Current
- Managed and followed up on client and travel-agent inquiries, addressing questions, concerns, and modification requests to ensure high-quality customer experience.
- Manage and follow up on client and travel-agent inquiries, addressing questions, concerns, and modification requests while maintaining a high-quality customer experience.
- Collaborated cross-functionally with Product, Marketing, After-Sales, and Management teams to address client needs and share operational insights for a consistent customer experience.
- Collaborate cross-functionally with Product, Marketing, After-Sales, and Management teams to address client needs, share operational insights, and contribute to a consistent customer experience.
- Supported onboarding and development of new sales agents through job shadowing, practical guidance, and advice on client and booking scenarios to enhance team capability.
- Contribute to quality assurance and continuous improvement of Wingbuddy’s booking and management tools by providing user feedback and recommendations to the technology team.
4 Years
09.2016 - 09.2020
4 Years
Communications Manager
Caraïbes Autrement | Havana, Cuba
09.2016 - 09.2020
- Coordinated digital communication projects, including website revamping and content management for B2B and B2C audiences using Odoo and WordPress.
- Facilitated planning and deployment of brand media and digital communication strategy to enhance audience engagement.
- Analyzed social media campaign performance to inform communication strategies and optimize decision-making.
- Coordinated article production and translation activities, ensuring timely delivery from multiple contributors.
2 Years 4 Months
09.2012 - 01.2015
2 Years 4 Months
Instructor / Teacher
University of Havana | Havana, Cuba
09.2012 - 01.2015
- Developed and taught undergraduate translation courses focused on theme and text typology to enhance student comprehension.
- Guided fourth- and fifth-year students in academic and career planning to support their educational goals.
- Conducted research for the Translation Faculty Board on topics of institutional interest.
Education
Travel Advisor Program (AEC) - Tourism
Collège April-Fortier | Montréal, QC | 01.2021 - 05.2022
Bachelor of Arts - Linguistics & Translation Studies (French)
University of Havana | Havana, Cuba | 09.2006 - 07.2012
Skills
Sales Strategy
Client & Partner Relations
Customer Service
Onboarding Support
Cross-functional Collaboration
Project Coordination
Quality improvement
Reporting & Analysis
Accomplishments
- Trilingual client service
- Tourism industry experience
- Cross-functional teamwork
- Technology feedback & QA
- New-agent onboarding support
- Francophone market experience
LANGUAGES
SpanishC2
Bilingual or Proficient
FrenchC2
Bilingual or Proficient
EnglishC2
Bilingual or Proficient
Timeline
Sales Agent
Wingbuddy
09.2022 - CurrentRead more
Collège April-Fortier - Travel Advisor Program (AEC), Tourism
01.2021 - 05.2022Read more
Communications Manager
Caraïbes Autrement
09.2016 - 09.2020Read more
Instructor / Teacher
University of Havana
09.2012 - 01.2015Read more
University of Havana - Bachelor of Arts, Linguistics & Translation Studies (French)
09.2006 - 07.2012Read more
ADDITIONAL WINGBUDDY EXPERTISE
- Maintain up-to-date knowledge of travel products, destinations, promotions, and commercial conditions to provide relevant recommendations and support informed client decisions.
- Apply day-to-day operational knowledge to identify service and system improvement opportunities.
Personal Information
Title: Tourism Operations Client & Partner Relations Project Coordination