David Ross
NIAGARAFALLS,ON
Summary
Results-driven sales agent with a strong focus on contract negotiation, customer relationship management, and achieving sales goals. Proven ability to develop effective promotional strategies that boost revenue.
Overview
20
20
years of professional experience
Work History
Sales Agent
Rogers Communications Inc.
04.2023 - 11.2025
- Assisted customers with product inquiries and service requests.
- Educated clients on wireless plans and device features.
- Maintained up-to-date knowledge of industry trends and promotions.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Drove sales through development of successful promotional strategies and product placement.
Collections Agent
Northstar Location Services
Fort Erie, Ontario
12.2016 - 09.2019
- Managed customer accounts to ensure timely debt recovery and resolution.
- Communicated with clients via phone and email to negotiate payment plans.
- Monitored account statuses and followed up on overdue payments consistently.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status records and collection efforts.
Automotive Technician
Niteline Customs Inc.
Beamsville, Ontario
03.2011 - 01.2014
- Diagnosed mechanical issues across diverse vehicles using specialized tools and equipment.
- Conducted visual inspections to identify additional repairs needed on vehicle interiors and exteriors.
- Utilized computer diagnostic equipment to troubleshoot electrical problems in vehicles.
- Repaired engines, transmissions, and electrical systems with high efficiency.
- Conducted inspections to identify necessary repairs and maintenance needs.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
Customer Service Representative
Embassy Suites
Niagara Falls, Ontario
05.2006 - 09.2009
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Coordinated room bookings and managed reservation systems efficiently.
- Handled cash transactions accurately during check-in and check-out processes.
- Educated guests on hotel amenities and local attractions during their stay.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Business And Managerial Economics
Fanshawe College
London04-2009
High School Diploma -
West Lane Secondary
Niagara Falls, ON06-2006
Skills
- Product knowledge
- Contract negotiation
- Sales strategy
- Customer relationship management
- Market analysis
- Promotional planning
- Troubleshooting techniques
- Problem solving
- Time management
- Adaptability to change
- Paperwork processing
- Technical support
- Call control
- Sales strategies
- Client relations
- Sales strategy development
- Cross-selling techniques
Timeline
Sales Agent
Rogers Communications Inc.
04.2023 - 11.2025
Collections Agent
Northstar Location Services
12.2016 - 09.2019
Automotive Technician
Niteline Customs Inc.
03.2011 - 01.2014
Customer Service Representative
Embassy Suites
05.2006 - 09.2009
Business And Managerial Economics
Fanshawe College
High School Diploma -
West Lane Secondary