Rocio Ortega
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Health Solutions LLC, excelling in problem-solving and relationship building. Adept at managing resources and ensuring HIPAA compliance, I leverage strong analytical skills and emotional intelligence to enhance team performance and drive business success. Committed to delivering compassionate client care and optimizing operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BioTouch
Health Solutions LLC
01.2020 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate of Arts - Elementary Education
Santa Monica College
Santa Monica, CA01-2020
High School Diploma -
James A Foshay High School
Los Angeles, CA06-2010
Skills
- Organization and time management
- Networking
- Handling pharmaceutical materials
- Punctuality
- Building physician relationships
- Coordinating efficient routes
- HIPAA compliance
- Delivering time-sensitive specimens
- Pickup of patient documentation
- Delivering medical records
- Medical terminology
- Processing samples
- Compassionate client care
- Safety monitoring
- Emotional intelligence
- Social skills development
- Relationship building
- Positive reinforcement
- Health and safety requirements
- Support plan management
- First aid and safety
- Time management
- Report generation
- Quality program protocols
- Verbal and written communication
- Conflict resolution
- Clinical quality program standards
- Direct patient care
- First aid and CPR
- Disability awareness
- Adaptability and flexibility
- Compassionate caregiving
Accomplishments
- Maintained consistent and on-time delivery record with 90% of all orders arriving on time or ahead of schedule.
- Received employee of the month at BioTouch in July 2024.
- Initiated new routes that reduced delivery time by 70%.
- Achieved doctor and nurse recognition by delivering samples with accuracy and efficiency.
- Documented and resolved sample delays which led to patient reassurance.
Certification
- Certificate in HIPPA completion
- control of hazardous spills
- slips ,trips and fall prevention
- personal protective equipment
- emergency action plan
- preventing harassment course
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BioTouch
Health Solutions LLC
01.2020 - Current
Associate of Arts - Elementary Education
Santa Monica College
High School Diploma -
James A Foshay High School