Summary
Overview
Work History
Education
Skills
References
Timeline
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Rochelle Louttet

Rochelle Louttet

Langley,BC

Summary

Finance professional with over 12 years of experience in financial services and hands-on expertise in the food and beverage industry. Demonstrated ability in driving business development, managing compliance, and building strong client relationships. Skilled in navigating complex financial scenarios and optimizing sales strategies while adhering to regulatory standards. Combines analytical skills with operational insight from fast-paced hospitality environments, enhancing customer service and team leadership capabilities.

Overview

15
15
years of professional experience

Work History

Mortgage Analyst

PHL Capital Corp.
Surrey, British Columbia
02.2025 - Current
  • Managed mortgage maturities and renewals, ensuring timely renewals, payouts, or refinances for all accounts.
  • Prioritized critical timelines and coordinated necessary actions for each mortgage case.
  • Assisted team of renewal analysts in maintaining effective communication with mortgage brokers to facilitate underwriting.
  • Collaborated across teams to ensure smooth workflows and prompt action on renewals.
  • Organized and categorized mortgage files, preparing documents for review by directors, banks, and auditors.
  • Maintained meticulous record-keeping practices and an efficient filing system for easy access.
  • Proactively tracked late payments and outstanding documentation to uphold compliance on new deals and renewals.
  • Fostered positive relationships with mortgage brokers to ensure clear communication and successful client outcomes.

Food and Beverage Server/Bartender

Various Companies
Greater Vancouver , BC
05.2010 - 11.2024
  • Delivered high-quality customer service in fast-paced dining environment, ensuring guest satisfaction through prompt interactions.
  • Managed accurate order processing, food delivery, and payment transactions while maintaining menu knowledge.
  • Collaborated with kitchen and bar staff to ensure timely service across all dining areas.
  • Maintained cleanliness and organization of work areas in compliance with health regulations.
  • Handled customer concerns professionally, enhancing guest experiences and encouraging repeat business.
  • Assisted in training new staff to uphold consistent service standards and operational procedures.
  • Adapted effectively to changing service demands during high-volume periods and private events.

Executive Assistant

Team DeVuyst - Mortgage Professionals
Burnaby, British Columbia
08.2017 - 12.2023
  • Cultivated and sustained relationships with clients, brokers, and referral sources to boost loan volume.
  • Served as primary contact throughout mortgage application process, facilitating effective communication and issue resolution.
  • Coordinated marketing initiatives across various channels to enhance brand awareness and engagement.
  • Ensured compliance with regulatory standards, achieving high customer satisfaction through meticulous service.

Mortgage Specialist

Bank of Montreal
Kelowna, BC
10.2011 - 12.2016
  • Specialized in mortgage products, including mobile home financing and residential lending.
  • Supported branch operations through effective management of retail lending and team training.
  • Cultivated strong client relationships by delivering customized financial solutions.
  • Provided peer training and mentorship to new employees, enhancing team collaboration.

Education

High School Diploma -

Prince George Secondary School
Prince George, BC
05-2007

Skills

  • Mortgage analysis
  • Customer service and support
  • Team collaboration
  • Effective communication
  • Table service expertise
  • Food service management
  • Relationship building
  • Time management
  • Networking skills
  • Organizational skills

References

References available upon request.

Timeline

Mortgage Analyst

PHL Capital Corp.
02.2025 - Current

Executive Assistant

Team DeVuyst - Mortgage Professionals
08.2017 - 12.2023

Mortgage Specialist

Bank of Montreal
10.2011 - 12.2016

Food and Beverage Server/Bartender

Various Companies
05.2010 - 11.2024

High School Diploma -

Prince George Secondary School

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Rochelle Louttet