Robyn Stevens
Stoney Creek,ON
Summary
Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.
Overview
9
9
years of professional experience
Work History
BDC Specialist
Auto
, ON
11.2022 - 04.2024
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Met sales target
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Maintained electronic customer database to round up repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Disclosed terms of sales with customers and reviewed sales with management.
- Monitored and responded to internet sales leads from company website and third party sites.
Medical Administrator
GP Associates
Mississauga, ON
09.2020 - 11.2022
- Promoted quality care of patients and maintenance of rooms and facilities in alignment with safety, health and organizational regulations.
- Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
- Controlled financial functions like billing and collections, accounts payable and operational budgets.
- Worked with accounting team membersdocumentation for Medicare and Medicaid reviews.
- Answered phone calls to provide assistance, information and medical personnel access.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Confirmed patient information, collected copays and verified insurance.
- Compiled physical and digital documents, charts and reports.
- Maintained current, organized and efficient office inventories.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Reached out to patients to obtain payments and clear outstanding balances.
- Coordinated admission processes and prepared medical records and agreement packets.
- Scheduled radiology exams for patients.
- Arranged and assisted with hospital admissions.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Secured, organized and updated financial documentation.
Post Office Clerk
Canada Post
Mississauga, ON
03.2015 - 12.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Operated mail processing equipment and manually sorted mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Offered support and advice to newer personnel to improve performance.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Sold stamps, tracking services, and insurance to customers.
Education
Medical Office Administer - Medical Care
Evergreen College
Mississauga, ON01.2014
Bachelor of Child And Youth Care - Child And Youth Care
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON01.2010
High School Diploma -
Meadowvale Secondary School
Mississauga, ON06.2006
Skills
- Strong Microsoft skills
- Team building
- Invoicing and billing
- Accounting and bookkeeping
- Payment processing
- Data entry
- Vendor relationships
- Financial statement preparation
- Enterprise Resource Planning software
- Front desk operations
- Telephone etiquette
- Patient callbacks
- Records maintenance
- Multitasking
- Computer skills
- Friendly, positive attitude
- Conflict resolution
- Work ethic
- People skills
- Troubleshooting
- Good work ethic
- Team member motivation
- Organization
- Active listening
- Team management
- Problem resolution
Timeline
BDC Specialist
Auto
11.2022 - 04.2024
Medical Administrator
GP Associates
09.2020 - 11.2022
Post Office Clerk
Canada Post
03.2015 - 12.2020
Medical Office Administer - Medical Care
Evergreen College
Bachelor of Child And Youth Care - Child And Youth Care
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Meadowvale Secondary School