JUSTINA BALDESARRA

• Built strong relationships with clients by providing exceptional service and maintaining consistent communication.
• Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
• Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Interact with customers to gather relevant information about vehicle damage,

insurance details, and any additional requirements

• Assist in communication with insurance providers, processing claims, and

ensuring timely reimbursement for service provided

• Serve as a liaison between customer, repair technicians, and management,

providing updates on service progress, and addressing inquiries

• Work with insurance companies to process claims, verify coverage, and facilitate

communication between customer and insurers

• Take orders and serve guests

• Prepare alcoholic beverages for guests

• Plan weddings, Christmas parties, caterings, social events, meetings, Sunday brunch, and many more

events

• Prepare kitchen for chefs

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Processing cashier transactions

• Resolving customer issues or concerns

• Counting and balancing all tills for upcoming shifts

• In charge of BRINKS pickup and drop off

• Handling Payroll and updating schedule changes