Robyn Smith
Summary
Driven professional with a track record of enhancing customer engagement and lead qualification at EnergyPal. Excelled in data entry accuracy at Malatest, showcasing adaptability and effective communication. Demonstrated expertise in customer relationship building and outbound calling, significantly contributing to team success.
Overview
5
5
years of professional experience
Work History
Solar Qualifier
EnergyPal
05.2022 - Current
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
Data Collection Clerk
Malatest
01.2019 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Sutton District High School
Sutton, ON06.1990
Skills
- Lead Qualification
- Customer Relationship Building
- Verbal and written communication
- Outbound Calling
- Appointment Scheduling
- Active Listening
- Effective Communication
- Data Entry
- Professionalism
- Scripted calls
- Warm Calling
- Adaptability
Languages
English
Native or Bilingual
French
Elementary
Timeline
Solar Qualifier
EnergyPal
05.2022 - Current
Data Collection Clerk
Malatest
01.2019 - 05.2022
High School Diploma -
Sutton District High School
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