Robyn Mehlhaff

Assisted with various administrative tasks, contributing to the smooth daily operations in the office. Greeted clients and visitors in a welcoming and professional manner, ensuring a positive first impression of the company.

• Maximized office space utilization by maintaining a clean, and organized working space while also coordinating adequate office supply inventory.
• Maintained and organized filing systems, while safeguarding company information by following strict confidentiality protocols and ensuring secure document storage practices.
• Answered multi-line phone systems, and processed incoming and outgoing email/mail; delivering messages to coworkers and relevant departments.
• Contributed to a positive work environment by building strong professional relationships among my colleagues.
• Processed invoices and customs efficiently by accurately reviewing vendor submissions, settling any accounts payable discrepancies, and making timely payments.

Provided personalized support to adults and youth with disabilities, enhancing their quality of life while fostering independence.

• Promoted a safe and inclusive environment for all clients by enforcing policies and procedures regularly to increase individual growth, and ensuring quality care.
• Observed and documented clients progress within their care plan structure. Communicated regularly with family members and/or guardians addressing any concerns or questions promptly.
• Developed strong interpersonal relationships with clients, earning their trust and respect through empathy and understanding. Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Supported clients daily living activities by assisting with household cleaning tasks, meal preparation, and personal hygiene practices.
• Implemented behavior management techniques, and followed protocol training when required for the safety of clients, myself and/or other community members involved.
• Dispersed medications for clients abiding by each of their healthcare professionals prescribed treatment plans.
• Promoted community integration for clients by organizing and driving clients to outings social events, and appointments.

Supported a teamwork atmosphere among staff members through clear communication and collaboration, optimizing service flow, enhancing customer satisfaction and efficiency.

• Demonstrated strong multitasking skills, balancing multiple customers while delivering prompt service. Implemented strategies for upselling menu items, boosting revenue.
• Prepared diverse menu items adhering to food safety and sanitation standards. Ensured compliance with all food safety regulations.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns. Remained calm and poised handling high-pressured situations such as difficult customers or busy shifts with composure.