Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn McCall

Saint Lazare,Quebec

Summary

As a highly motivated and dependable individual, I am committed to achieving excellence in every task I undertake. I possess a strong ability to learn quickly and can easily master new software, allowing me to adapt to the demands of any role. As a solid team player, I thrive in collaborative environments and enjoy working with others to achieve common goals. My outgoing and positive demeanor, coupled with my excellent communication skills, makes me an effective communicator and a pleasure to work with. At the same time, I am comfortable working autonomously and can be relied upon to complete tasks independently.

Overview

14
14
years of professional experience

Work History

Senior Client Relations Agent & Trainer

Seedbox Technologies
04.2016 - Current
  • Create and edit canned responses in ticketing system
  • Answer customer escalation emails and requests for a supervisor
  • Train new agents and provide ongoing coaching
  • Simultaneously answer phone calls, reply to emails and assist customers in two different chat systems
  • Provide technical support to customers while cross-selling and up-selling services

Waitress

H20 Saloon
09.2015 - 02.2016
  • Responsible for waiting tables, making sure they are clean and set
  • Take orders and serve several customers food and beverages
  • Assist barmaid with stocking fridge and filling ice

Sales Representative

LinkNow! Media
03.2015 - 08.2015
  • Lead generation
  • Responsible for giving comprehensive presentation on all products and solutions
  • Responsible for explaining the benefits of owning a website and the details of SEO
  • Responsible for obtaining payment information to process the order
  • Excelled at hitting sales targets set by my managers

Manager

Private Pleasures LLC
04.2010 - 01.2013
  • Completed and recorded inventory counts
  • Unboxing and displaying new merchandise
  • Maintaining cleanliness of both store front and warehouse areas
  • Assisting customers with their purchases & Cashier duties
  • Scheduling for all employees
  • Trained new employees
  • Created window display every week

Sales Clerk

Green Earth
12.2011 - 01.2012
  • Maintaining cleanliness of both store front and back room
  • Assisted customers with their purchases
  • Cashier duties
  • Stocking shelves and counting inventory

Education

Digital Marketing & E-commerce Google Certificate – in progress -

Coursera

Skills

  • Computer Proficiency - Microsoft Word, Outlook, CCDS, Zendesk, COMM100
  • Excellent typing skills - can type quickly and accurately
  • Time management -ability to effectively manage time and prioritize tasks to meet deadlines
  • Technical skills - Ability to diagnose simple tech issues and troubleshoot

Timeline

Senior Client Relations Agent & Trainer

Seedbox Technologies
04.2016 - Current

Waitress

H20 Saloon
09.2015 - 02.2016

Sales Representative

LinkNow! Media
03.2015 - 08.2015

Sales Clerk

Green Earth
12.2011 - 01.2012

Manager

Private Pleasures LLC
04.2010 - 01.2013

Digital Marketing & E-commerce Google Certificate – in progress -

Coursera
Robyn McCall