JEAN LUC H. CHARLES
Montreal,QC
Summary
Astute and reliable professional with excellent communication, time management, and computer skills. Aiming to leverage my abilities to successfully fill any role.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
Georgeson Shareholder Communications
02.2024 - Current
- Answered calls from clients regarding inquiries about entitlement program.
- Performed outbound calls to locate possible clients for asset reunification purposes.
- Presented existing and prospective clients with information to aid decision-making.
- Searched for clients' duplicate accounts in the database and informed them.
- Updated client accounts with up-to-date information.
- Dealt with various accounts such as corporate accounts, estate accounts, and joint accounts.
Administrative Assistant
CUPE
11.2022 - 02.2024
- Scheduled and coordinated appointments, meetings, and conferences for management.
- Answered phone calls and emails to provide information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
PM-02 Screening Officer
Public Health Agency of Canada
03.2022 - 11.2022
- Administrated the Quarantine Act and the Emergency Orders made under Section 58 of this Act.
- Conducted screening and compliance verification activities of travelers entering Canada based on criteria developed by PHAC.
- Conducted health assessments based on criteria developed by PHAC.
- Issued fines to travelers for non-compliance with the Emergency Orders.
- Corresponded with law enforcement such as RCMP and NRP to request assistance in cases of non-compliance.
- Redacted documents (Will Says) for C&E and prosecutors upon request.
- Assisted with creating training material for new staff.
- Provided training and guidance to new staff.
DIALYSIS ADMINISTRATIVE STAFF
The Ottawa Hospital
02.2021 - 04.2022
- Delivered expert and compassionate care for patients with routine and complex needs.
- Coordinated patient appointments and provided instructions for examinations and procedures.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals.
- Answered phone calls throughout the day to provide information and take messages.
- Used Excel spreadsheets regularly to compile records, produce reports and create correspondence meeting the day-to-day needs of the clinic.
- Used SAP for documentation and to verify the status of payments.
- At the end of each month, compiled and reviewed budgetary data of the clinic for accuracy and submitted them to the finance department for final review.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Took attendance of nurses at the beginning of each clinic shift.
- Completed paper works requested by the clinic social worker and dietician for patients.
- Contacted hospital and patients' pharmacy to ensure all prescription requests were faxed to the clinic.
RADIOLOGY BOOKING CLERK/CLERK AIDE
The Ottawa Hospital
10.2020 - 02.2021
- Scheduled patients for diagnostic imaging appointments through the use of the EPIC system.
- Used telephone, mail or fax to accurately communicate information relevant to the appointment with the referring physician's office, clinic or patient.
- Forwarded or printed relevant documentation to appropriate areas for processing and record management.
- Ensured that medical requisitions were completed with all appropriate information.
CONTACT CENTER SUPPORT ADMINISTRATOR
BGRS Ltd
05.2019 - 10.2020
- Completed and accurate data entry and Work Queue management for the respective team(s), as instructed by Manager.
- Answered emails, phone calls, and chats from Canadian Armed Forces members.
- Completed Supplier sourcing for Third Party Service Providers.
- Facilitated moves and travel arrangements, as needed.
Stock Handler
La Maison Simons
08.2016 - 06.2019
- Received various calls from every department and management team in order to meet their needs and solve any arising issues.
- Recorded shortages and discrepancies in the system to keep records current and accurate.
- Kept all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery.
- Used computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Bachelor of Arts - PSYCHOLOGY
University of Ottawa
Ottawa, ON06.2020
HIGH SCHOOL DIPLOMA -
College Catholique Samuel-Genest
Ottawa, ON06.2015
Skills
- Problem-solving abilities
- Computer proficiency (SAP, HTML basics, SPSS, Adobe, etc)
- Microsoft Office (MS Teams, Outlook, Word, Excel, PowerPoint)
- Work well with others
- Multitasking abilities
- Oral and written communication
- Planning and coordination
- Data Entry
- Database Record Keeping
- Financial Recordkeeping
- Organization and time management
- Customer service
Languages
English - Native/Bilingual
Native/ Bilingual
French - Native/Bilingual
Native/ Bilingual
Timeline
Client Relations Specialist
Georgeson Shareholder Communications
02.2024 - Current
Administrative Assistant
CUPE
11.2022 - 02.2024
PM-02 Screening Officer
Public Health Agency of Canada
03.2022 - 11.2022
DIALYSIS ADMINISTRATIVE STAFF
The Ottawa Hospital
02.2021 - 04.2022
RADIOLOGY BOOKING CLERK/CLERK AIDE
The Ottawa Hospital
10.2020 - 02.2021
CONTACT CENTER SUPPORT ADMINISTRATOR
BGRS Ltd
05.2019 - 10.2020
Stock Handler
La Maison Simons
08.2016 - 06.2019
Bachelor of Arts - PSYCHOLOGY
University of Ottawa
HIGH SCHOOL DIPLOMA -
College Catholique Samuel-Genest
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