Robson Pereira
LANGFORD,BC
Summary
Experienced salesperson and analyst looking to apply a diverse set of skills as a Tool Hire sales associate. Committed to improving the quality of service and concerned about customer needs, actively contributes to expanding online operations and customer connections by efficiently fulfilling collection or delivery requests. Easy to operate computer terminals and create spreadsheets to control, organise and check orders. Thrive in a team environment, managing customer enquiries, operating the cash register and supervising product returns. Adapting to evening and weekend working hours, along with organisational and time management skills, ensures a seamless process for upcoming deliveries.
Overview
5
5
years of professional experience
Work History
Salesperson
RASEC ENGENHARIA LTDA
Ananindeua, Brazil-PA
01.2022 - 12.2023
I worked in the sales area for solar energy projects and products, and in this role I was responsible for:
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in selecting appropriate products or services for their needs.
- Monitored inventory levels and placed orders as needed.
- Compiled reports on sales activity, progress towards goals, and other metrics.
Operations Analyst
Vale S/A
Parauapebas, Brazil-PA
12.2018 - 01.2022
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Designed reports to track key performance indicators such as cost savings and production throughput.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Implemented quality control measures to ensure adherence to established standards.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
Education
Master of Arts - Environment & Management
Royal Roads University
Victoria, BCMBA - Business Management
Fundação Getulio Vargas
Brazil12-2012
Bachelor of Science - Electrical And Computer Engineering
Federal University of Para (UFPA)
Para, Brazil03-2007
Skills
- Customer Engagement
- Product description
- Customer care
- Lean Six Sigma
- Forecasting skills
- Task Prioritization
- Excellent Communication
- Teamwork and Collaboration
- Continuous Improvement
- Cross-Functional Teamwork
- Adaptability
- Time Management
Timeline
Salesperson
RASEC ENGENHARIA LTDA
01.2022 - 12.2023
Operations Analyst
Vale S/A
12.2018 - 01.2022
Master of Arts - Environment & Management
Royal Roads University
MBA - Business Management
Fundação Getulio Vargas
Bachelor of Science - Electrical And Computer Engineering
Federal University of Para (UFPA)
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