Robin Stupart

Recruitment:

• Leading recruitment for head office roles in job grades C-F
• Leading recruitment for the Early Talent Program and student roles (co-ops and internships)
• Reviewing and shortlisting applicants and conducting interviews
• Coordinating background and reference checks, creating offers, new hire forms and onboarding documents
• Organizing and leading weekly recruitment meetings
• Maintaining the ATS system, creating and updating job posting templates, offer letters and compensation data
• Job tracking and creating monthly recruitment metrics

Talent Management & People Processes:

• Organizing meetings, preparing documents and creating 300+ talent profiles for our annual Leadership Talent Review
• Supporting the annual performance review, objective setting and Code of Conduct acknowledgement processes
• Creating HR policy, process and knowledge capture documents
• Maintaining documents and updating HR webpages on the company's internal website

Culture, Change & Engagement:

• Created the HR Portal, an internal website and document repository for the department
• Supporting deployment of the annual Employee Engagement Survey and assisting with qualitative analysis
• Collaborating with the Marketing Department to design and order company swag items
• Overseeing the HR Support Line and Inbox

Recruitment:

• Managed full-cycle recruitment process for lower-level head office roles
• Collaborated with hiring managers to understand job requirements and competencies
• Utilized various channels to source candidates, including job boards, social media, networking and employee referrals

Benefits & Pension:

• Administered benefits and pension processes, including enrollment for both domestic and international employees
• Assisted with the administration of disability programs (STD, LTD and Workers Compensation)
• Administered the maternity/parental leave program
• Coordinated the annual CEO Awards of Excellence
• Data administration for the employee recognition program

General Support:

• Processed expenses and invoices, including wire transfers
• Organized meetings, recruitment events and team celebrations

• Coordinated contractor access and maintenance requests for both head office and property tenants
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions
• Enhanced customer satisfaction by providing timely and accurate information on services
• Streamlined call handling processes for increased efficiency and reduced hold times
• Resolved tenant complaints by investigating issues, identifying solutions and implementing corrective actions
• Supported employee recruitment as well as the onboarding and training of new hires

• Managed full-cycle recruitment process for new cleaners and coordinated their onboarding
• Oversaw the scheduling of all cleaners and provided them with ongoing coaching
• Sold the service to new clients and scheduled appointments
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets

• Scheduled appointments and assisted call-in customers with questions and orders
• Explained features and advantages of the company's services to promote sales
• Developed strong relationships with clients through excellent customer service and regular followups
• Expanded client base by diligently prospecting new leads