Summary
Overview
Work History
Education
Skills
Timeline
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Robin Stupart

Toronto

Summary

Accomplished HR professional with 6+ years of experience and a proven track record at Cadillac Fairview, adept in full-cycle recruitment and talent acquisition. Highly motivated and dedicated to continuous self-improvement.

Overview

11
11
years of professional experience

Work History

Human Resources Coordinator

Cadillac Fairview
01.2023 - Current

Recruitment:

  • Leading recruitment for head office roles in job grades C-F
  • Leading recruitment for the Early Talent Program and student roles (co-ops and internships)
  • Reviewing and shortlisting applicants and conducting interviews
  • Coordinating background and reference checks, creating offers, new hire forms and onboarding documents
  • Organizing and leading weekly recruitment meetings
  • Maintaining the ATS system, creating and updating job posting templates, offer letters and compensation data
  • Job tracking and creating monthly recruitment metrics

Talent Management & People Processes:

  • Organizing meetings, preparing documents and creating 300+ talent profiles for our annual Leadership Talent Review
  • Supporting the annual performance review, objective setting and Code of Conduct acknowledgement processes
  • Creating HR policy, process and knowledge capture documents
  • Maintaining documents and updating HR webpages on the company's internal website

Culture, Change & Engagement:

  • Created the HR Portal, an internal website and document repository for the department
  • Supporting deployment of the annual Employee Engagement Survey and assisting with qualitative analysis
  • Collaborating with the Marketing Department to design and order company swag items
  • Overseeing the HR Support Line and Inbox

Human Resources Administrator (Contract)

Cadillac Fairview
07.2021 - 12.2022

Recruitment:

  • Managed full-cycle recruitment process for lower-level head office roles
  • Collaborated with hiring managers to understand job requirements and competencies
  • Utilized various channels to source candidates, including job boards, social media, networking and employee referrals

Benefits & Pension:

  • Administered benefits and pension processes, including enrollment for both domestic and international employees
  • Assisted with the administration of disability programs (STD, LTD and Workers Compensation)
  • Administered the maternity/parental leave program
  • Coordinated the annual CEO Awards of Excellence
  • Data administration for the employee recognition program

General Support:

  • Processed expenses and invoices, including wire transfers
  • Organized meetings, recruitment events and team celebrations


Service Centre Representative

Cadillac Fairview
06.2018 - 07.2021
  • Coordinated contractor access and maintenance requests for both head office and property tenants
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions
  • Enhanced customer satisfaction by providing timely and accurate information on services
  • Streamlined call handling processes for increased efficiency and reduced hold times
  • Resolved tenant complaints by investigating issues, identifying solutions and implementing corrective actions
  • Supported employee recruitment as well as the onboarding and training of new hires

Office Manager

City Wide Maid Service
05.2015 - 05.2018
  • Managed full-cycle recruitment process for new cleaners and coordinated their onboarding
  • Oversaw the scheduling of all cleaners and provided them with ongoing coaching
  • Sold the service to new clients and scheduled appointments
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets


Sales Agent

1-800-GOT-JUNK?
06.2014 - 04.2015
  • Scheduled appointments and assisted call-in customers with questions and orders
  • Explained features and advantages of the company's services to promote sales
  • Developed strong relationships with clients through excellent customer service and regular followups
  • Expanded client base by diligently prospecting new leads

Education

Bachelor of Arts - English, Cinema Studies

University of Toronto
Toronto, None

Certificate - Human Resources Management

University of Toronto School of Continuing Studies
Toronto, ON

Certificate - Transformative Recruitment Practices

HRPA
Toronto, ON

Skills

  • Full-Cycle Recruitment
  • Talent Acquisition
  • Interviewing
  • Applicant Tracking Systems
  • HR Analytics & Reporting
  • HR Records & Database Management
  • Diversity, Equity & Inclusion
  • Employee Onboarding
  • Benefits & Pension Administration
  • Microsoft Office Suite
  • Google Workspace
  • UKG

Timeline

Human Resources Coordinator

Cadillac Fairview
01.2023 - Current

Human Resources Administrator (Contract)

Cadillac Fairview
07.2021 - 12.2022

Service Centre Representative

Cadillac Fairview
06.2018 - 07.2021

Office Manager

City Wide Maid Service
05.2015 - 05.2018

Sales Agent

1-800-GOT-JUNK?
06.2014 - 04.2015

Bachelor of Arts - English, Cinema Studies

University of Toronto

Certificate - Human Resources Management

University of Toronto School of Continuing Studies

Certificate - Transformative Recruitment Practices

HRPA
Robin Stupart