Robin Smith
Halifax,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
ABC Company
04.2020 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Barista
123 Coffee House
01.2019 - 01.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Service Cashier
Superstore
03.2018 - 01.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Arts - Painting Studies
123 University
06.2022
High School Diploma -
ABC Highschool
06.2017
Skills
- Delivery Scheduling
- Service standard compliance
- Account updating
- Report creation
- Administrative and Office Support
- Customer satisfaction measurement
- Price Verification
- Cash handling expertise
- Cleaning and sanitizing
Languages
French
Full Professional
Arabic
Professional Working
Timeline
Customer Service Representative Agent
ABC Company
04.2020 - 04.2023
Barista
123 Coffee House
01.2019 - 01.2020
Customer Service Cashier
Superstore
03.2018 - 01.2019
Bachelor of Arts - Painting Studies
123 University
High School Diploma -
ABC Highschool
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